Solutions Consultant

Solutions Consultant

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Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 150+ retail chain accounts trust our software in over 30 k+ stores, 9 countries, and 3 continents.

A Solutions Consultant (SC) is an essential role for Upshop and the customers Upshop serves. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Solutions Consultant you will know Upshop’s solutions to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve.

It will be imperative to partner with sales and customer success to be proactive in uncovering a customer’s current and future states in order to roadmap an end‑to‑end solution.

• Extremely Accountable
• Customer Obsessed
• Always Innovating
• Demand Excellence
• Biased for Action

• Directly engage with customers individually or as part of the sales team
• Oversee and advise on the implementation of the customer’s Upshop platform
• Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
• Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
• Extract business requirements from customers and translate them into a well‑architected recommendation
• Develop and provide forward‑looking guidance and future state roadmaps
• Leverage known best practices and solutions to reduce risk to customer implementations
• Decompose future state goals into actionable execution plans
• Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals

• Presentation & Communication
  :
  Ability to explain complex concepts in a clear and understandable way. Speaks our customers’ language. Clear communicator who can command a room from a C‑suite down to a practitioner. Presentation skills being as comfortable in front of a screen as you are with a whiteboard/in‑person podium presentation. Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers.
• Problem‑Solving
  :
  Aptitude for finding solutions to meet customer needs based on our modules.
• Collaboration
  :
  Works well with customers and internal teams to achieve common goals.
• Customer Focus
  :
  Understanding and addressing customer needs and ensuring their satisfaction.
• Experience
  : 3+ Years of relevant solutions or sales consulting experience. Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers. Experience in customer support, including preparation of PowerPoint presentations, RFP responses, scripted and unscripted demos, business case development, leading discovery design session and/or implementation.
• Retail System Understanding
  :
  In‑depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics. Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media.

• Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms.
• Attend weekly team meetings and onsite team workshops as scheduled.
• Attend sales events and trade shows as scheduled.
• Keep current on industry trends and product enhancements that will help customers. Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations.
• Maintain demo…