Associate Account Manager

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We’re looking for a motivated and driven Associate Account Manager to join our growing sales team. This hybrid role is based in South Austin, TX, giving you the opportunity to build your sales career in the education technology space. As an Associate Account Manager, you’ll support the account management team in maintaining and growing client relationships. You’ll partner closely with senior account managers to deliver an exceptional client experience, ensure successful product adoption, and contribute to retention and upsell goals.

This role is ideal for someone looking to grow into a full Account Manager position and gain hands‑on experience managing mid‑market or enterprise accounts.

• Support Account Managers in managing day‑to‑day client relationships and communications.
• Prepare client reports, renewal summaries, and performance insights for quarterly business reviews.
• Monitor account health using CRM and analytics tools, identifying risks or opportunities for expansion.
• Coordinate with internal teams to ensure timely delivery on client needs.
• Track renewal dates and assist in preparing pricing proposals.
• Maintain accurate client records and contact notes in CRM (Salesforce preferred).
• Research and provide competitive or industry insights to strengthen account strategy.
• Shadow senior Account Managers on client calls to learn advanced negotiation and presentation techniques.

• 0–2 years in customer success, sales support, or account coordination (SaaS or EdTech a plus).
• High school diploma or equivalent required; college degree preferred.
• Strong interest in technology and/or education, with a desire to learn EdTech solutions.
• Excellent communication skills (oral and written) with the ability to engage professionally with clients and internal stakeholders.
• Strong organizational and time‑management skills with attention to detail.
• Eagerness to learn, take initiative, and grow into an Account Manager role.
• Comfort with CRM tools (Salesforce experience a plus) and proficiency in Microsoft Office or Google Workspace.
• High‑energy, adaptable, and able to thrive in a fast‑paced team environment.
• Passionate about making a difference in education.

Note:

This role will require travel for client meetings, industry events, and occasional team gatherings.

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose‑built for school networks and devices, Lightspeed’s cloud‑managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available.

Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31 000 schools in 43 countries, utilizing 15 million devices. Learn more at

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:

• Health—Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
• Wellness—Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
• Retirement—401(k) matching up to 6 %.
• Other—Work from where it makes sense. Pet insurance.

ABOUT OUR ATX HQ

If “work from where it makes sense” includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Light speeders need to get the job done – and a whole lot more.

• 15,000 sq. ft. of open work area, offices, and huddle rooms
• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
• A state‑of‑the‑art…