Assistant Store Director

Customer Service & Store Experience

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
• Assist the Store Director with total store CSI (Customer Satisfaction Index), including communicating with customers regarding storewide concerns and resolutions.
• Engage in suggestive selling and other sales techniques via telephone, intercom announcements, and direct customer interaction.
• Answer and respond to incoming calls; resolve customer complaints and assist the Store Director in closing the loop between customer and employee relations.
• Maintain good store conditions, product quality and rotation, labeling standards, and code‑date compliance across all departments.
• Conduct daily inspections of store conditions and coach employees on opportunities for improvement.
• Build and maintain positive community relations; support communication with manufacturer representatives, Store, Division, and Corporate personnel.

• Assist in total store operations, including implementing Company and Division merchandising, operating, and sales initiatives.
• Support driving sales, achieving gross profit, and managing store expenses.
• Assist with planning daily operations and monitoring production processes for efficiency and profitability.
• Communicate with Operations Specialists to support execution of sales promotions and division programs.
• Ensure merchandise is properly priced, displayed, rotated, and maintained in clean, organized condition.
• Supervise reclamation processing and maintain orderly, in‑stock conditions in the back room and all departments.
• Recommend expenditures for improvement or repair of store equipment or building needs.

• Communicate Company goals, objectives, policies, and procedures to department managers and employees; reinforce compliance in all departments.
• Meet weekly with department managers to review ads, sales plans, and store promotions; ensure an alternate manager conducts this meeting when the Store Director is absent.
• Assist in staffing, recruiting, hiring, training, and evaluating employee job performance.
• Assist with personnel actions including promotions, disciplinary action, and termination decisions; complete required documentation.
• Identify training needs for key employees and ensure completion of development programs.
• Resolve employee relations issues—including discrimination, harassment, off‑the‑clock concerns, and policy violations—with guidance from Human Resources.
• Maintain confidentiality regarding employees, store sales, and Company information.
• Provide clear, accurate guidance and instruction to department managers, supervisors, and employees.

• Ensure Company safety and health initiatives are implemented and communicated to employees.
• Emphasize health code, sanitation, and food safety compliance across all departments.
• Maintain store compliance with food safety and sanitation practices.
• Ensure all employees complete required compliance training including:
  • Food Safety and Sanitation
  • HIPAA
  • Code of Business Conduct (COBC)
  • Meat Grinding and Tracking Log
  • Texas Workplace Benefits Plan Manager
  • Food Handlers Manager
  • Any other company‑ or state‑specific training

• Ensure total store compliance with:
  • Division scheduling initiatives
  • Wage and payroll guidelines
  • Time Clock Policy
  • Benefit plans
  • Child labor laws
  • All other employment laws
• Maintain accurate and complete records consistent with legal requirements and records‑retention policies.
• May review and approve all department schedules prior to posting to ensure appropriate staffing and coverage.

• Oversee compliance with proper cash handling procedures, accounting of sales, safe procedures, and protection of Company assets.
• Assist in maintaining and controlling inventory levels in the back room and on the sales floor per Division guidelines.
• Control shrink and support loss‑prevention initiatives.
• Assist with developing operating budgets and control store operating, maintenance, expense, and supply costs.
• Assist with preparing sales and…