Sales Associate III - Austin, TX

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate role at Coach Barton Creek Mall is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Create short- and long-term strategies to achieve personal metrics and performance goals; take ownership of personal survey results and create plans to improve.
• Represent Coach as a brand ambassador; demonstrate Coach’s Selling and Service expectations at all times; understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Create positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition; provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remain aware of and clearly communicate current pricing and promotional strategy; discuss product features and build the sale by leveraging cross-selling skills; cross-sell and encourage beneficial product add-ons.
• Be sensitive to customers’ needs and tailor approach by reading cues; attend to unique and individual shopping needs; work with multiple customers simultaneously; follow up consistently to influence/close the sale; flex selling techniques to contribute to store financial results; build lasting relationships and leverage tools to support clienteling efforts.
• Create enthusiasm and positivity for a shared vision and mission; promote a team selling environment; foster teamwork, trust and collaboration with internal and external customers; remain solution oriented and adaptable to changing business needs; welcome feedback and adapt behaviors; maintain a calm and professional demeanor at all times.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards; complete daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards; maintain a clean and tidy selling floor at all times.
• Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection; replenish inventory on the sales floor as needed; support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining organizational standards in both stockroom and sales floor.
• Support cash-wrap when needed to process purchases, returns, and exchanges; efficiently process customer transactions; help prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.
• Drive for results and customer focus: exceed goals, build effective customer relationships,…