Key Holder

Position: Urban Outfitters Key Holder

Join to apply for the Urban Outfitters Key Holder role at Urban Outfitters

3 weeks ago Be among the first 25 applicants

Join to apply for the Urban Outfitters Key Holder role at Urban Outfitters

Get AI-powered advice on this job and more exclusive features.

This position is located at 2406 Guadalupe St., Austin, Texas, 78705 United States

Role Summary

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Role Responsibilities

Brand Experience

• Acts as a brand representative reflective of company values
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Visual + Business Operations

• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Role Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

#URBANNA

Pay Range

Starting from USD $15.00/Hr.Seniority level

• Seniority level
  
  Not Applicable

Employment type

• Employment type
  
  Part-time

Job function

• Job function
  
  General Business, Management, and Customer Service
• Industries Retail, Retail Apparel and Fashion, and Consumer Services

Referrals increase your chances of interviewing at Urban Outfitters by 2x

Sign in to set job alerts for “Keyholder” roles.

Premium Guest Services Coordinator Full Time Premium Guest Services Coordinator Part Time Retail Assistant Store Manager - Barton Creek (Austin, TX)

Austin, TX $70,000.00-$ 2 months ago

Austin, Texas Metropolitan Area $70,000.00-$90,000.00 9 hours ago

Full Time Key Holder - BOSS Store - Austin

Austin, TX $48,300.00-$ 1 week ago

Assistant Food & Beverage Manager - Maverick's Roadhouse Retail/Resale Assistant Manager Trainee (North Austin)
Assistant Manager, Guest Experience (Mar-Oct) | The Domain Customer Relations Representative - State Farm Agent Team Member

Austin, TX $40,000.00-$60,000.00 4 months ago

FT Assistant Store Manager - South Congress

Austin, TX $61,200.00-$84,205.00 2 weeks ago

Assistant General Manager | Luxury Residential High-Rise Supervisor, Catalog Curation (Temporary) (Onsite)

Austin, TX $64,904.00-$80,061.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr