Austin Bakery - Cake Decorator - Part-Time
Listed on 2026-01-16
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Austin 08 Bakery - Cake Decorator - Part-Time
Apply for the Austin 08 Bakery - Cake Decorator - Part-Time role at H‑E‑B.
ResponsibilitiesH‑E‑B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Cake Decorator, you’ll apply proper decorating techniques and maintain quality of products by following guidelines. You’ll prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner‑owned’ means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B The Greatest Omnichannel Retailing Company.
Customer Service- Provides superior customer service
- Takes cake orders from customers by telephone or in person, with a high level of accuracy
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques to meet customer needs and build department sales
- Applies reagent decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastries
- Writes on cakes with icing on request
- Reads / executes daily production list through cake flow
- Ensures quality control of all products before sending to sales floor per VTAs
- Ensures cake product reaches the showcase and tables at prescribed times
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, and rotates products
- Records production and shrink to aid in production planning
- Maintains sanitation in work area
- Complies with H‑E‑B food safety and sanitation standards
- Complies with department / Store operating procedures
- Operates / maintains all equipment properly
- Minimum age 18 (mandatory)
- High school diploma (or equivalent)
- 1+ years of experience
- Completion of Company Orientation, safety training, and eCommerce Online Ordering training upon hire
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, so label machine)
- Strong customer service skills Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- Function in a fast‑paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Constantly stand, reach at waist, grasp
- Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat(Expression) crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills
- Occasionally be exposed to wet, cold, hot conditions, and loud noise
- Demonstrate the ability to lift up to 40 lbs
- Demonstrate the ability to manage in excess of 25 lbs
- Measurements:
Constantly 5.5+ hrs per 8‑hr day;
Frequently 2.5‑5.5 hrs per 8‑hr day;
Occasionally 0‑2.5 hrs per 8‑hr day - Partner must never lift beyond their own safe lifting limit; if an item is too heavy, break into smaller components or ask for assistance
- Entry level
- Part‑time
- Management and Manufacturing
- Industry: Retail
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