Austin Dairy - Customer Service Rep - Part-Time

Austin 08 Dairy - Customer Service Rep - Part-Time

Join to apply for the Austin 08 Dairy - Customer Service Rep - Part-Time role at H-E-B.

We are looking for energetic and motivated partners who can work hard, have fun, and make our customers feel welcome. No matter your background or where you are in your career, we welcome you to a community where people come first.

As a Customer Service Representative, you will provide a well‑stocked and well‑maintained department while delivering superior customer service.

Responsibilities include:

• Stocking and rotating items daily.
• Assisting with inventory control, including loading, unloading, and moving product.
• Organizing, cleaning, and preparing the back area for the night crew and incoming trucks.
• Maintaining standards of shrink, safety, inventory control, and sanitation.
• Performing customer service tasks such as answering questions, assisting selections, and locating merchandise.
• Using suggestive selling techniques to meet customer needs and build department sales.
• Cleaning and sanitizing the sales floor, display cases, prep areas, and equipment.
• Complying with departmental SOPs and store operating procedures.
• Other duties as required by the department (beauty, drugstore, grocery, Texas Backyard, entertainment).

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced, retail environment with detailed tasks.
• Strong customer service skills, reading and writing skills, planning and organizing skills.
• Minimum age 18.
• Completion of Company Orientation and Safety Training (upon hire).
• Willingness to become an owner partner after eligibility period, demonstrating commitment and hard work.

All departments share some common physical requirements. Specific requirements by department are listed below.

• Constantly reach at waist, grasp.
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine‑motor movements.
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
• Occasionally exposure to cold, loud noise, and wet conditions.
• Ability to lift 30 lb and manage in excess of 30 lb.

• Constantly reach at waist, pivot, grasp.
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine‑motor movements, ulnar/radial deviation, extend and flex wrists.
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
• Occasionally exposure to cold, loud noise, and wet conditions.
• Ability to lift 55 lb and manage in excess of 65 lb.

• Constantly reach at waist, pivot, grasp.
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine‑motor movements, ulnar/radial deviation, extend and flex wrists.
• Frequently exposed to cold conditions.
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
• Occasionally exposure to loud noise and wet conditions.
• Ability to lift 65 lb and manage in excess of 135 lb.

• Constantly reach at waist, grasp.
• Frequently stand, walk.
• Occasionally reach at overhead, shoulder, knee, floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine‑motor movements.
• Occasionally exposure to wet conditions, loud noise.
• Frequently exposure to ambient temperatures.
• Ability to lift 65 lb and manage in excess of 65 lb.

• Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
• Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
• Occasionally bend, crawl, climb stairs, twist, push/pull with arms, perform fine‑motor movements.
• Occasionally exposure to cold, loud noise, wet conditions.
• Must lift 50 lb and manage in excess of 50 lb.
• Measurement definitions:
  Constantly 5.5+ hrs/8‑hr day;
  Frequently 2.5–5.5 hrs;
  Occasionally 0–2.5 hrs.