Retail Service Specialist

Retail Service Specialist – O'Reilly Auto Parts

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position also includes shift management responsibilities when the Assistant or Store Manager is absent.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team members execute customer‑service programs such as Related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Ensure the telephone is answered in accordance with company policy.
• Process all buy‑online/ship‑to‑store, hub‑to‑store transfers, and DC add orders promptly, and contact customers when shipments arrive.
• Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges accurately and courteously, issuing refunds with the correct payment methods, and stage returned merchandise in the returns area.
• Invoice all merchandise—including core charges and warranties—before it leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, obtain approval for changes or deviations, and clock in/out per company policy.
• Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, turning on security lights, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Complete all other duties as assigned.

• Required:
  
  Strong communication skills.
• Required:
  
  Ability to obtain RSS Certification.
• Desired:
  Retail sales experience, preferably in auto parts.
• Desired:
  Automotive systems and repair knowledge.
• Desired: ASE Certification.
• Desired:
  Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team‑member health/well‑being programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Location:

Austin, TX.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option and provide your requested accommodation and position details.