Bistro Attendant

The Bistro Attendant is responsible for providing friendly, attentive, and personalized service to guests in the hotel's bistro and bar. This role ensures a high-quality dining experience by preparing food and beverages, accurately processing orders, and maintaining a clean and organized dining area.

• Guest service:
  • Greet and engage with every guest in a warm and enthusiastic manner.
  • Learn guest names and preferences to offer a more personalized experience.
  • Listen to guest needs, provide menu recommendations, and answer questions about food, beverages, and hotel services.
  • Ensure guest satisfaction by checking in on their dining experience and responding promptly to requests.
• Food and beverage preparation:
  • Accurately take food and beverage orders and enter them into the Point of Sale (POS) system.
  • Prepare and cook food items, including coffee beverages and specialty drinks, using bistro equipment such as Turbo Chef ovens and espresso machines.

• Perform bartending duties as required, including mixing drinks and serving alcoholic beverages in compliance with all relevant laws.

• Operations and cleanliness:
  • Process payments, handle cash, and perform end-of-shift paperwork and closing procedures.
  • Complete all opening, running, and closing side work, such as stocking supplies, cleaning surfaces, and sanitizing equipment.
  • Maintain the cleanliness and organization of the bistro, bar, and kitchen areas.
  • Monitor and ensure proper food and appliance temperatures, following all food safety and sanitation standards.
  • Teamwork and support:
  • Collaborate and communicate effectively with teammates to ensure smooth operations.
  • Assist fellow team members or other departments as needed.
  • Report any unsafe conditions or maintenance issues immediately.

• Experience: Previous experience in food service, hospitality, or bartending is preferred but not required.
• Certifications:
  • Alcohol server certification
  • Food safety certification

• Excellent customer service, communication, and interpersonal skills.
• Strong time management and multitasking abilities in a fast-paced environment.
• Basic math skills for handling cash and transactions.
• Familiarity with POS systems.

• Ability to stand and walk for extended periods.
• Capability to lift and carry objects weighing up to 25 pounds, and occasionally up to 50 pounds.
• Ability to bend, reach, and perform repetitive tasks.

AM Bistro Attendant or PM Bistro Attendant both would be required.