Bowl Barista Austin, TX

INTRODUCTION

Welcome to the role of Bowl Barista at Palmetto Superfoods. Your focus is to deliver high‑quality, customer‑centered service while supporting a collaborative team environment.

Palmetto Superfoods, founded in 2019 in San Francisco, specializes in açaí‑based bowls and superfood smoothies. We serve a diverse Bay Area customer base and are expanding to multiple locations.

To fuel a better you, one blend at a time.

To create a world where açaí and nutritious superfoods are sustainably sourced and delivered to people and communities everywhere.

• Passion
  :
  Pursuit of progress and growth.
• Adaptability
  :
  Embrace change quickly and pivot strategies.
• Loyalty
  :
  Commitment to customers and teammates.
• Meticulous
  :
  Deliver excellence through careful execution.
• Enthusiasm
  :
  Positive energy and continuous learning.
• Teamwork
  :
  Collaboration to create exceptional experiences.

• Prepare and serve bowls and smoothies to the exact Palmetto Superfoods recipes.
• Communicate ingredient benefits and product knowledge to customers.
• Provide quick, polite, and accurate orders; manage wait times as needed.
• Assist at register and digital ordering platforms to ensure smooth checkout.
• Maintain health, safety, and sanitation standards during food preparation.
• Keep stock organized, cleaned, and rotated; wash equipment and maintain kitchen cleanliness.
• Adhere to all company policies, SOPs, and the Employee Handbook.
• Complete opening, mid‑shift, and closing duties; communicate scheduling needs.
• Track and communicate inventory needs and quality issues.
• Participate in team meetings, training, and performance reviews.

• B – Be Present
  :
  Acknowledge the customer’s concern.
• L – Listen & Learn
  :
  Ask clarifying questions and empathize.
• E – Evaluate & Explain
  :
  Provide reasoning and set expectations.
• N – Navigate to a Solution
  :
  Offer immediate action or alternatives.
• D – Deliver & Delight
  :
  Follow up, show appreciation, and learn for future improvement.

• Entry‑Level
  :
  Master fundamentals, greet customers, and maintain a clean environment.
• Intermediate
  :
  Own tasks, improve speed, and assist teammates.
• Proficient
  :
  Handle third‑party delivery, support catering, and manage cash flow.

Regular 90‑day reviews assess progress, set goals, and recognize achievements. Prepare by tracking performance metrics and reflecting on customer interactions.

• Employee Handbook:
  Benefits, PTO, sick leave, attendance, breaks, payroll, scheduling, communication, dress code, confidentiality, performance and termination.
• Customer Service: BLEND model; health and safety protocols; quality standards.

Questions about the role? Reach out to