Assistant General Manager - Second Bar + Kitchen​/Austin Bergstrom Airport

Overview

The Assistant Manager is responsible for delivering exceptional guest service through the selection, development, and motivation of associates and by managing the daily operations of a restaurant to optimize profits. You will create and deliver first-class experiences for the traveling public while upholding our service standards and ensuring a safe work environment free of harassment.

• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Must be passionate about supporting your TEAM! Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your area of responsibility, ensuring upward mobility for high performing team members and managers. Partner with General Manager to develop training plans for high performing associates.
• Consistently recognize team members when they excel. Actively coaching and holding direct reports accountable to all policies and standard operating procedures.
• Source high potential candidates using a variety of recruiting avenues. Ensure each candidate is screened using approved interview guides.
• Ensure all direct reports complete all compliance-based and brand-specific training by the due date.
• Ensure performance goals and expectations for your team are met, providing consistent and ongoing feedback.
• Participate in the performance evaluation process for direct reports. Ensure coaching is delivered in a timely manner.
• Drive associate engagement through a variety of methods, including the annual engagement survey. Participate and facilitate scheduled meetings to assess the team’s morale. Work with General Manager to execute action plans designed to improve engagement.

• Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind.
• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests and General Manager with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
• Role model the behaviors and service expectations you have of your team.
• Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and grooming standards.
• Be a visible presence, available to members of your team, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments as necessary.
• Create a culture that promotes a safe and environment.
• Ensure that all HACCP-related initiatives are being followed daily. Partner with General Manager when action must be taken. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure consistent high quality of food preparation and service.
• Complete opening and closing checklists, as assigned, and take appropriate action if necessary.
• Accurately complete all nightly, weekly, and monthly closing procedures, including paperwork, time adjustments, and voucher and invoice data entry.

• Drive top line sales and profitability; create and post schedules that are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved.
• Complete weekly inventory accurately and according to company guidelines.
• Maintain an acceptable food cost percentage by completing accurate food and beverage orders.
• Ensure associates are following recipe and portioning standards.
• Complete personnel/payroll related administrative duties, as assigned accurately, on time, and following company policies and procedures.
• Adhere to security and loss prevention procedures that are in place to protect associates, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly if a guest or associate is injured.
• Communicate daily sales and…