Senior Quantitative User Experience Researcher; Frontend; Bangkok

Overview

Senior Quantitative User Experience Researcher (Frontend) – Bangkok-based, relocation provided.

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration.

We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. We aim to deliver compelling designs that create a world-class customer experience.

You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

Location & Relocation This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Senior UX Researchers at Agoda have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research itself and achieving organizational impact is characteristic of Senior UX Researchers. The ability to integrate research into the work of colleagues in other roles makes the Senior UX Researcher effective and helps them achieve outsized impact from research efforts.

This ability, along with others that turn research into a strategic asset for Agoda's decisions and processes, comes from a maturity in overall research approach emphasizing the highest benefit from all research investments.

• Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals.
• Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business.
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams.
• Leads projects that are collaborations with other stakeholders.
• Accounts for the pros and cons of various research methodologies, and mentors others in the use of techniques and tools for high-quality execution.

• Expertise at evaluating research opportunities, particularly with ambiguous requests (importance, urgency, impact).
• Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs.
• Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches.
• Deep understanding of the pros and cons of quantitative and qualitative research, and use of this knowledge to direct projects to appropriate methods.
• Deep expertise in at least one domain (e.g., pricing), a user type (e.g., business traveler) or a method (e.g., diary study), being the go-to person on the research team for this focus.
• Triangulation of findings, methods, and theories within a project to ensure reliability and depth of insight.
• Ability to maximize the value and efficiency of research by applying secondary research and expert inspection methods.
• Solid knowledge of various software tools common in the field (surveys, diary studies, analysis) and the ability to apply the right tool to the problem.
• Solid knowledge of GDPR, data compliance and ethics that is present in…