Trust and Safety QA

Trust & Safety Training & QA Specialist ($45–$55/hr) | Remote (U.S.)

12-Month W2 Assignment | Weekly Pay + Benefits | Potential Extension

Behind every trusted online community is a team that knows how to make the right call—every time. This role sits at the center of that mission.

We're seeking a Trust & Safety Training & QA Specialist to design, scale, and continuously refine the training and quality frameworks that power a fast-growing moderation ecosystem. This is not a “plug-and-play” role. You’ll be building the playbook, creating feedback loops, and ensuring that trust and safety standards are applied with consistency and confidence across a distributed workforce.

You’ll serve as the connective tissue between policy and execution—translating nuanced safety guidelines into clear, actionable training while holding both internal and BPO teams to a high bar of quality.

• Design and launch end-to-end training programs for internal Trust & Safety teams and external BPO partners.
• Build and maintain training assets across formats: live workshops, slide decks, videos, written guides, and eLearning modules.
• Partner closely with moderation leads to identify skill gaps and rapidly deploy targeted training solutions.
• Guide new moderators through onboarding and nesting to ensure quality and productivity benchmarks are met.
• Conduct daily QA audits across moderation workflows, harm areas, and agent performance.
• Analyze errors and trends, translating findings into clear, actionable feedback and improvements.
• Lead calibration sessions to align decision-making across regions and teams.
• Measure and report on training effectiveness, quality improvements, and operational impact.

• You thrive in fast-moving environments where structure needs to be built—not inherited.
• You’re skilled at turning complex, evolving policies into training that is clear, practical, and sticky.
• You enjoy QA work and can quickly identify patterns, risks, and opportunities for improvement.
• You’re confident delivering direct, constructive feedback that drives measurable results.
• You’re comfortable adapting as products, policies, and priorities shift.

• 3+ years of experience in Trust & Safety, with a focus on Training and/or Quality Assurance.
• Demonstrated success creating training programs and materials from the ground up.
• Strong analytical skills, with experience reporting on QA trends and training ROI.
• Experience working with BPO partners or large, distributed work forces (preferred).

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.