QA Manager

Hart Inter Civic is seeking a quality-driven, strategic, and technically proficient QA Manager with strong leadership acumen to guide a high-performing QA team in delivering secure, reliable, and compliant election technology products. This role requires a balanced blend of hands-on quality assurance expertise and proven management proficiency to uphold the highest standards of product integrity and compliance.
The QA Manager will play a central role in leading quality assurance efforts across software, hardware, and integrated systems, ensuring all products meet stringent federal and state certification requirements. Working in close collaboration and under the leadership of the Senior Director of Quality, this individual will define and execute comprehensive test plans, implement best-in-class testing practices, and enforce rigorous quality standards across the product lifecycle.
Core responsibilities include leading and developing QA personnel by setting clear performance expectations, mentoring team members, and top grading the department to maintain high standards of quality and efficiency. The QA Manager will oversee the development and execution of both manual and automated test cases, ensure thorough documentation of test procedures, and publish detailed QA reports. This role is also responsible for identifying process gaps, driving continuous improvement initiatives, and ensuring the QA lab operates in alignment with overall testing objectives.
This is a dynamic and impactful leadership role for a quality champion committed to ensuring the delivery of mission-critical systems with excellence and integrity.

• Lead, mentor, and support the QA team by providing training, guidance, and resources to maximize effectiveness
• Oversee team performance, conduct reviews and promote a culture of continuous learning and accountability
• Define, implement, and enforce quality standards, and processes
• Establish quality objectives, develop quality systems, and oversee quality-focused projects
• Utilize Quality Center or similar tools for test case and defect management, and traceability
• Manage test data, test environments, QA lab and equipment
• Manage creation and maintenance of detailed manual and automated test plans and tests
• Manage project schedules, allocate resources, and alignment with roadmap deliverables
• Contribute to the automation strategy; manage automated testing frameworks and scripts
• Ensure compliance with federal/state certification requirements and industry regulations
• Conduct audits and risk assessments, and drive corrective/preventive actions
• Interpret business, technical, and certification requirements to validate full coverage
• Develop deep knowledge of voting devices, embedded systems, and Hart applications
• Collaborate with Product Development, Engineering, and other departments to embed quality throughout the development lifecycle
• Communicate quality goals, share metrics, and drive process improvements
• Lead investigative testing of field reported issues and guide formal root cause analysis when appropriate
• Develop and maintain QA documentation, including formal test plans and QA reports
• Produce dashboards that summarize testing outcomes, defect trends, and quality metrics
• Collect, analyze, interpret and report on quality metrics and defect trends
• Provide actionable insights for improvement
• Spearhead initiatives to optimize QA tools, methodologies, and processes
• Stay current on emerging technologies, tools, and QA trends

• Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering

• Proven ability to lead, mentor, and grow high-performing QA teams in dynamic environments
• Strong collaboration skills with engineering, product management, and cross-functional teams
• Deep knowledge of QA methodologies, manual and automated test planning, & management
• Hands-on experience testing complex client-server applications and/or smart devices
• Demonstrated success in leading and designing advanced automated frameworks
• Experience in Agile/Scrum and iterative development environments
• Proficient in relational databases, SQL, XML validation, and…