Veterinary Client Service Representative

Description

Westlake Animal Hospital is now hiring a Customer Service Representative to join their incredible team!

Full-time:
Monday-Friday, with occasional Saturdays

Compensation is negotiable based on credentials and experience with a hourly pay rate starting at $15-18/hour. The final rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location

Westlake Animal Hospital, in Austin, Texas is looking for an energetic Customer Service Representative at a busy 7 doctor veterinary practice. We want someone who can exceed our client's expectations for outstanding client service while creating a warm and welcoming impression. The ideal candidate for this position would be someone who is a "people person," enjoys working with diverse clients and is caring, friendly, and efficient.

Job Overview:

A CSR at Westlake must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. CSRs answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out the day's appointments, process payments and manage financial information.

Must be able to lift objects weighing 40lbs, with or without reasonable accomodation.

This is a full time position with benefits including health, dental, vision, insurance, PTO, matching 401k, generous pet discounts, paid parental leave and much more!

If you are passionate about pets and providing exceptional customer service then we want you to join our team!

About Thrive:

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

* Service - delivering exceptional service

* Empathy - leading with care

* Accountability - achieve meaningful outcomes

* Joy - be a source of light

* Exploration - learn to fuel growth

* Team - connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.