Veterinary Receptionist - Westgate Pet & Bird Hospital

Overview

Westgate Pet & Bird Hospital is recognized worldwide as a benchmark for quality care, holding AAHA accreditation. This distinction means our hospital regularly exceeds rigorous standards across surgery, diagnostics, and patient care. Since 1986, we have served the Austin community with a philosophy of comprehensive care that treats every patient like a family member. If you seek a setting where integrity, respect, and clinical excellence are non‑negotiable, this is the supportive environment where you will succeed.

Our team operates with a shared passion for patient care and client service, fostering a collaborative culture designed to help you do your best work and grow alongside committed colleagues. We offer a full‑service medical facility with advanced diagnostics and treatment protocols across a diverse caseload that includes Small Animal, Avian, and Exotic medicine. Our services include high‑level Surgical Procedures, Urgent Care, Emergency Services, Advanced Care, and robust Testing & Diagnostics, all supported by AAHA standards for patient care, anesthesiology, and diagnostic imaging.

Westgate Pet & Bird Hospital is located in vibrant Austin, Texas, a dynamic metropolitan area offering a high quality of life and diverse opportunities outside the hospital environment.

• Be the Director of First Impressions:
  Manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects compassionate care.
• Ensure Seamless Care Coordination:
  Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly and efficiently.
• Advocate for Pet Health:
  Partner with clients on preventive care and other hospital services to help every pet receive excellent care.
• Embody Compassion and Empathy:
  Be a calming presence for clients, showing empathy and respect in every situation and treating each pet as your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you gain the stability of a local practice backed by the resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note:

Our comprehensive benefits package is designed to support you at every stage; eligibility for specific benefits varies based on role and hours worked.

Competitive Compensation
A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing
We offer comprehensive coverage options including Medical, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP) for all teammates.

Financial Security
Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth
We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks
Discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 doctor access through Teladoc.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at

Driving the award‑winning culture are the WAG values –
Work Together, Amaze, and Grow
. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America’s Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact  with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.