Volunteer Coordinator

Position type :
Full time, non-exempt, some weekends and evenings required

Starting wage : $21.00 - $24.00 per hour (commensurate with experience), plus paid time off (PTO) accrual after 90 days of employment

Reports to :
Community Programs Manager

Direct reports :
Staff, volunteers, Ameri Corps VISTA members and/or interns assigned to the volunteer department

Volunteers are essential to Austin Creative Reuse’s (ACR) ability to fulfill our conservation mission, accounting for up to 50 percent of our total labor hours. The Volunteer Coordinator is responsible for maintaining and growing ACR’s robust volunteer program and creating impactful volunteer experiences that keep our volunteers engaged and coming back. The primary responsibilities of ACR’s Volunteer Coordinator include, but are not limited to:

• Overseeing all aspects of ACR’s volunteer department, including both direct work with volunteers and strategic and administrative tasks related to the department
• Supervising a small team of paid and unpaid individuals assigned to the volunteer department

• Serve as primary point of contact for the volunteer department for both internal and external stakeholders, providing excellent customer service to all
• Manage all programs within the volunteer department, including but not limited to, core volunteering, community volunteering, group volunteering, event volunteering, corporate team building, and life skills engagement
• Work alongside and engage volunteers in efficient and accurate sorting, processing, packaging, and/or pricing of material donations
• Train new volunteers and volunteers starting new projects or taking on new roles
• Effectively lead groups of volunteers through small and large group volunteer events that may take place in our center or at external locations
• Regularly communicate with volunteers to keep them informed and engaged so they feel welcome, productive, and valued
• Serve as primary contact for volunteer feedback and suggestions, following up and/or implementing changes, as appropriate
• Maintain volunteer portal, ensuring that volunteers are able to accurately and easily sign up for shifts and projects, including in-center shifts and take home projects
• Actively manage and maintain area of the center known as “Volunteer Land”
• Responsible for recruitment of new individual volunteers and groups, including creating outreach materials and campaigns to promote volunteer opportunities
• Responsible for maintenance of volunteer department processes and documentation, including material processing, making adjustments as needed to ensure volunteer tasks are completed accurately and efficiently
• Identify and address areas for continuous improvement within the volunteer department
• Responsible for risk management within the department, including health and safety, abuse prevention and vehicle usage
• Proactively manage any issues that may arise, including interpersonal volunteer issues, escalating to supervisor, when necessary
• Other duties as assigned

• Communicate and collaborate with other ACR departments to identify needs and provide volunteer support, as appropriate
• Keep abreast of changes throughout the organization through regular communication with staff and key volunteers across all other departments
• Collaborate with other departments to devise policies and processes that balance the needs of the organization and individual departments
• Manage special projects as assigned based on current organizational needs and goals, including, but not limited to, special event planning, promotion, and execution

• 2 years experience managing volunteers or equivalent education in a related field
• High school diploma or equivalent
• Excellent written and oral communication skills
• Self-starter with ability to prioritize and handle multiple, concurrent tasks and to be proactive in seeking out information, when needed
• Basic computer skills, including familiarity with Google suite and Airtable (or similar database tool)
• Demonstrated ability to recognize, train, and develop talent and leadership
• Able to work in a team-oriented environment of diverse staff and…