Systems Change Manager

The ideal candidate is an experienced leader with strong project management skills and the ability to work autonomously as part of the Systems Change and larger Texas Balance of State Continuum of Care (TX BoS CoC) team(s). The Systems Change Manager will support systems change efforts by leading and facilitating the management, oversight, and evaluation of Coordinated Entry in the TX BoS CoC.

Coordinated Entry (CE) is a process through which people at risk of or experiencing homelessness are connected to local housing programs and supportive services. For more information, we have hyperlinked the THN webpage for CE.

The Systems Change Manager coaches the Systems Change Coordinators and oversees their day-to-day activities/projects. This position also leads team members and other internal staff members in executing strategies to meet goals related to Coordinated Entry and systems change. The goal of this work is to catalyze systems change, integrate stakeholders into the Coordinated Entry system and the larger housing crisis response system, improve participation of agencies and organizations in the CE system, and improve the efficiency and effectiveness of CE overall in the Texas Balance of State Continuum of Care (TX BoS CoC).

The ideal candidate will have a well-disciplined and organized approach to time management, staff coordination, and an ability to work well with other THN team members and community members.

This position is currently grant-funded with the potential for continued employment if additional grant funds are awarded.

Required

• Commitment to supporting THN’s mission and goals, with a focus on addressing homelessness and ensuring fair access to services.
• Ability to recognize personal strengths and areas for growth, while modeling enthusiasm and commitment to agency objectives.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Proven ability to manage multiple projects simultaneously in a dynamic team environment with an ability to shift easily between various responsibilities.
• Excellent communication skills, including the ability to train groups, write complex documents, and collaborate with a variety of stakeholders.
• Ability to initiate personal and organizational growth toward building high quality, evidence-based systems and responses to housing crisis.
• Excellent critical thinking skills with the ability to solve problems quickly and effectively both independently and as a team.
• Strong interpersonal skills and the ability to develop strong working relationships across community, public, and private sectors.
• Proven ability to take initiative and see high-quality projects through completion.
• Demonstrated ability to initiate research projects and processes for continuous improvement.
• Experience with facilitation, public speaking, and coaching for improvement with a wide variety of stakeholders.
• Confidence in balancing systems change and macro-level thinking with the desires and needs of local communities.
• Ability to communicate and analyze data to a wide variety of stakeholders to drive systems change and outcome improvement.
• Basic understanding of Coordinated Entry and Systems Change concepts.
• Ability to understand the needs of local providers and utilize systems change concepts to implement policy updates.

Preferred

• Experience working with people experiencing homelessness, lived experience of homelessness or housing instability.
• Management experience in a team-oriented workplace.
• Experience with Coordinated Entry and Systems Change practices.
• Experience evaluating programs for equity and efficacy.
• Experience gathering/ synthesizing research or soliciting feedback to inform process improvement.

Coordinated Entry (CE) Management, Oversight, and Evaluation (50%)

• Connect and advance partnerships with other systems of care, such as family violence programs and public housing authorities in addition to other BoS communities as a representative of the TX BoS CoC and an advocate for CE.
• In conjunction with Systems Change team, facilitate the ongoing evaluation of CE and seek to implement innovative strategies for improvement at the CoC level, incorporating findings and…