PIR Pre-Arrival Specialist

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

World Relief seeks a Pre‑Arrival Specialist to secure housing for newly arriving refugees. By working closely with the Resettlement Program Manager, this position will support the common goal of welcoming refugees and supporting their long‑term integration through performing essential tasks related to housing. This role is based out of the Austin office.

This is a limited‑term position funded through a grant agreement until September 20, 2026, and contingent upon funding extension.

• Thoroughly check all properties and document any issues or maintenance concerns.
• Pick up leases and keys for new properties and make copies of keys as needed.
• Pull household items for new arrivals and purchases additional items in a timely manner.
• Work with Warehouse staff and complete home set ups for new arrivals in timely manner.
• Order, pick up and put away groceries for new arrivals.
• Assist with the creation and upkeep of home files for new arrivals.
• Determine if PM/LL maintenance should be called and then communicate with PM/LL about maintenance issues as needed during home set up.
• Complete initial and final walk through of homes, document any damages and take pictures.
• Other related tasks as assigned.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Proficient in Microsoft Office applications
• Ability to work a flexible schedule including occasional early mornings, evenings, and weekends
• Bachelor’s degree or at least one-year experience in an office environment
• Valid Driver’s License and good driving record

• Strong verbal and written communication skills
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to prioritize, multi‑task and organize in a fast paced and fluid environment
• Ability to work with minimum supervision and resolve problems/issues promptly and effectively
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Demonstrated understanding of case management processes--extremely detailed orientated and excellent time management skills.

$23 - $25 an hour

World Relief offers a competitive benefits package and employee discount program for full‑time, Regular, and part‑time (25+ hours per week) employees.

World Relief is honored to be recognized with the Gold‑level Cigna Healthy Workforce Designation for exceeding the core components of our well‑being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.