Director, Global Client Services Communications

Job Description

We are seeking an accomplished Director of Global Client Services Communications to join our Visa Corporate Communications Team. This leader will be responsible for developing and executing strategic communications initiatives that elevate our brand, foster exceptional client engagement, and define the future narrative of client services. The ideal candidate will be a masterful storyteller, adept at crafting compelling messages across diverse channels, with a passion for innovation and excellence in all facets of communications.

This individual is expected to:

• Develop and implement a comprehensive communications strategy for Visa Client Services that aligns with the business priorities.
• Partner with cross-functional teams to create a unified narrative that highlights the impact client services for both internal and external audiences.
• Drive storytelling that amplifies Client Services’ industry leadership, innovation, and impact.
• Elevate Visa’s global client presence by orchestrating impactful external communication strategies, inclusive of compelling content for external events to showcase Visa’s thought leadership and priorities across Client Services.
• Drive internal communication strategies and execution, inclusive of internal messaging frameworks, leadership talking points, organizational announcements, town halls and internal campaigns for key CS initiatives.
• Oversee the development and delivery of clear, consistent client communications that connect with client audiences and reinforce commitment to client success.
• Advise senior leadership on communications best practices, emerging trends, and opportunities for differentiation in the marketplace.
• Develop and deliver client messaging for reactive incident support, as needed, as part of Visa’s larger Global Crisis Communications framework.
• Support Global Client Services on communications to support client relationship management around sensitive issues.
• Support Global Client Services team with oversight of messaging and templates for consumer and cardholder matters, as well as potential reputational issues.
• Establish measurement frameworks to assess communication effectiveness and enhance continuous improvement.

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ years of progressive experience in communications, with a proven track record in client communication strategies and external communications at an executive leadership level.
• Bachelor’s or master’s degree in communications, Public Relations, Marketing, or a related field. Proven ability to engage and collaborate with executive leadership, fostering trust and alignment across the organization.
• Demonstrated executive presence, with the vision and confidence to represent the organization at the highest levels.
• Exceptional influence and stakeholder management skills, enabling the advancement of strategic initiatives and partnerships.
• Track record of building compelling brand narratives that resonate with diverse internal and external audiences.
• Extensive experience in designing and executing enterprise-wide communication strategies that drive measurable impact.
• Expertise in crisis communication and reputation management, navigating complex issues with integrity and agility.
• Advanced proficiency in leveraging data-driven insights to refine messaging and maximize reach and engagement.
• Skilled in cultivating innovative communications platforms, including digital, social, and multimedia channels.
• Strong background in mentoring and developing high-performing communications teams, fostering a culture of excellence and creativity.
• Commitment to continuous improvement and staying ahead of emerging trends in communications, branding, and stakeholder engagement.

Work Hours: Vari…