Mitigation Supervisor

Primary Role:
Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise.

Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add‑on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Clean and maintain vehicles, equipment, warehouse, and office areas.

Results Expected:
Production processes are performed according to SERVPRO® production guidelines. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add‑on sales are made to customers. Communications to Production Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Jobs are completed, either meeting or exceeding customer expectations. Vehicles, equipment, and facilities remain clean and orderly.

Compensation: $23.00 - $30.00 per hour

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy!

We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Referral code from a current employee If no code provided, add their name instead.

Service to the Community

Being Part of a Team

Stability & Growth

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.

• Monitor, communicate and respond to customer needs.
• Discuss expectations, requirements, and changes with customers.
• Communicate with customers on job progress and concerns.
• Document customer concerns and/or complaints and resolve them in a timely and professional manner after discussing with the production manager.
• Document damage caused by the production crew, and discuss agreeable settlement with the production manager prior to presenting a solution to the customer.
• Identify activities for incremental improvement and discuss with the production manager.

• Adhere to 1‑4‑8 job responses.
• Ensure all personnel is available for emergency services as required by SERVPRO® response commitment when contacted.

• Ensure all personnel report to Jobsite as scheduled.
• Coordinate production and assign tasks to technicians.
• Confirm that the staging area and equipment for each job are set up properly.
• Confirm rooms are prepared for SERVPRO® production processes.
• Ensure that all production processes follow SERVPRO® production guidelines per work order and are performed as scheduled.
• Ensure EZ Production Guidelines are followed and quality control is maintained.
• Make certain that end‑of‑job/end‑of‑day cleanup and breakdown have been performed.
• Perform a final walk‑through with customers at job completion. Re‑service jobs as requested by the production manager.

• Ensure production technicians understand and follow rules for behavior and performance on the job.
• Assign tasks to production technicians and manage workflow and task completion.
• En…