Internal Communications Manager

Iterable is the leading AI‑powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022.

Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

As Internal Communications Manager at Iterable, you’ll own how information moves across the company. You’ll translate strategy, decisions, and updates into clear, relevant communications that keep employees informed, aligned, and engaged—reinforcing Iterable’s purpose, values, and company priorities along the way.

Reporting to the Director of Communications, you’ll partner with leaders across the company to own internal communications holistically—designing content that cuts through the noise and shows up where employees already are, with a distinctly digital‑ and social‑first point of view.

• Map and own the strategy and roadmap for company‑wide moments, ensuring alignment, consistency, and momentum across the company.
• Set the vision and standards for internal channels (Slack, email, all‑hands, intranet), designing them for conversation, participation, and shared context—not one‑way broadcast.
• Translate leadership direction into clear, compelling internal narratives that reinforce strategy, product direction, and culture.
• Serve as a real‑time read on the employee community, using engagement and sentiment signals to surface issues early and guide course‑correction.
• Design and orchestrate company‑wide moments (all‑hands, town halls, AMAs, in‑person events that build understanding, trust, and momentum).
• Operate with a high degree of autonomy and trust, setting direction and making judgment calls in service of company clarity and cohesion.
• Partner closely with teams across the business—especially People Team and Marketing team—to align messaging and connect day‑to‑day work to Iterable’s mission and goals.

• 5–7 years of experience leading communications in fast‑changing, complex, and global environments.
• Exceptional writing and editing skills, with a talent for distilling complex decisions and cross‑functional work.
• Experience in internal or employee communications, with a clear point of view on how digital, social, and community‑driven tactics can make internal messaging more relevant and effective.
• Strong social instincts and a genuine passion for content formats and audience engagement—paired with sound judgment about how to apply those instincts inside a company.
• Proven ability to communicate effectively in a distributed organization, with sensitivity to time zones, cultures, and functional context.
• Experience navigating growth, change, or ambiguity, with the flexibility to evolve communication strategies as the company evolves.
• Strong judgment and relationship‑building skills, with the ability to work effectively across all levels of the organization.

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