CTECC; Comm Center General Manager

The General Manager for the Combined Transportation, Emergency & Communications Center (CTECC) serves as the senior operating authority for the Austin and Travis County regional 9-1-1 communications center, responsible for the professional operation of emergency call-taking, dispatch-support systems, and the integrated facility and technology environments that sustain those functions. This role ensures that CTECC provides continuous, reliable public safety communications, supporting emergency response across the region.

CTECC supports emergency communications and coordination for a diverse set of local, county, regional, and state agencies spanning transportation, law enforcement, fire, emergency medical services, and special districts. These include the Texas Department of Transportation, Travis County Sheriff’s Office and Travis County Constables, Emergency Services Districts, Capital Metropolitan Transportation Authority, Austin Police Department, Austin Fire Department, and Austin-Travis County Emergency Medical Services.

The General Manager reports to the Deputy CIO for Public Safety for the City of Austin, which serves as the Managing Partner for CTECC. In this capacity, the General Manager exercises delegated authority on behalf of the CTECC partnership to steward operations, manage shared resources, and sustain dependable day-to-day service delivery. The Managing Partner role reflects fiduciary responsibility for administrative execution and operational continuity for the benefit of the full partnership, and the General Manager acts in service of shared regional public safety outcomes.

The General Manager provides regular operational updates and briefings across CTECC’s governance and partner forums, ensuring participating agencies and oversight bodies are informed of operational status, major initiatives, and risks affecting regional emergency communications.

CTECC operations encompass multiple emergency call-taking and dispatch facilities supporting regional 9-1-1 and dispatch services. The General Manager is responsible for the operational safety, reliability, and continuity of the CTECC program, integrating facilities, technology, infrastructure, and vendor services to support reliable emergency call-taking and dispatch, and taking action as needed to prevent or resolve conditions that could disrupt 9-1-1 or dispatch services.

CTECC operations are led in alignment with nationally recognized public safety communications standards and professional best practices, including those promulgated by the National Emergency Number Association (NENA), the Association of Public-Safety Communications Officials (APCO), and National Institute for Standards and Technology (NIST). The General Manager ensures that CTECC’s operating practices reflect accepted PSAP norms for readiness, redundancy, continuity of operations, quality assurance, technology cyber hygiene, and public-safety-grade reliability across all systems supporting emergency communications.

You must apply using the City's Career System

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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Responsible for maintaining and improving key relationships between facility partners to include the creation and maintenance of interlocal agreements.
• Works to maintain and accelerate progress toward agreed upon goals and objectives. Coordinates the development and implementation of facility policies and procedures providing direction when necessary.
• Responsible for maintenance of all facility systems (to include secondary or backup facilities) such as HVAC, landscaping, etc.
• Ensures preventative maintenance program is current and followed.
• Ensures facility access controls and procedures comply with applicable criminal justice information services guidelines.
• Reviews current and future requirements from business needs assessments and develops short and long-range plans to meet those needs.
• Responsible for the preparation and monitoring of budgets; negotiates contracts and agreements; provides reports including, but not limited to, budget reconciliation, service levels, and performance measures.
• Develops and recommends business plans and performance measures in accordance with interlocal agreements.
• Negotiates and coordinates with partner agencies and departments to manage interlocal agreements, contracts, and service level agreements for the operations of the CTECC facility.
• Coordinates with all CTECC user agencies, media, and public for the day-to-day operations of the 24/7 facility. Attends Board, Commission, Council, and other public meetings as required.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Must possess required knowledge, skills,…