Pre- Service Manager - North Austin Nissan

Pre-Opening Service Manager Opportunity - North Austin Nissan

Continental Automotive Group | Posted Mar 7

Full-time

Austin

Negotiable

Unknown

North Austin Nissan is the first open point dealership in company history for Continental Automotive Group. Come join us as we pursue our long-term growth vision. We are a locally owned, family-operated company with locations in North/Central Austin and San Juan, TX. Our stores’ rapid growth has created advancement opportunities for highly motivated and hard-working individuals. We offer paid training, performance reviews, and upward mobility.

If this sounds like something you’d enjoy, we want to hear from you. Join our family of employees and contribute to a promising career path serving our customers.

This position will be onboarded and complete training at our First Texas Honda dealership and then move to North Austin Nissan once the store opens on June 1.

North Austin Nissan is seeking a high-performing Service Manager to lead the daily operations of the Service Department. This role focuses on cultivating a positive culture, maintaining strong employee relations, delivering excellent customer experiences, and achieving sales and profit objectives. A key focus is ensuring efficient production and workflow management, maintaining accountability, and delivering timely and high-quality vehicle service.

• Provide day-to-day leadership and direction to all service department personnel with emphasis on technician productivity, workflow efficiency, and quality control.
• Serve as the central point of accountability for shop performance, technician hours, and RO cycle times.
• Assist in dispatching work and ensuring appropriate workload distribution across the team.
• Monitor repair timelines and oversee technician workflow to maximize throughput and minimize downtime.
• Ensure proper repair procedures, safety standards, and manufacturer guidelines are followed.
• Review and manage technician time, job completion rates, and rework tracking.
• Resolve escalated customer concerns and ensure high levels of satisfaction and retention.
• Provide ongoing coaching, development, and performance feedback to technicians.
• Promote a supportive, team-oriented culture grounded in accountability, transparency, and results.
• Support recruitment, onboarding, and career development of service department team members.
• Analyze service department performance and develop action plans to improve key metrics.
• Stay current on manufacturer training, warranty policies, and product updates.
• Coordinate with Parts, Sales, and Reconditioning teams to support cross-department efficiency.
• Establish promotional service pricing and strategies to drive traffic and retention.

• Minimum of 2 years’ experience in a dealership service leadership role.
• Technical background is a benefit.
• Proven ability to lead a high-performing team in a fast-paced environment.
• Strong verbal and written communication skills for effective interaction with customers, team members, and vendors.
• Experience managing shop workflow, production oversight, and technician dispatching.
• Must have held a valid driver’s license for at least 1 year.
• Must be at least 18 years of age to be considered.
• High-energy, positive attitude with a customer-first mindset.
• Comfortable working in a structured, process-driven environment.

Full-time, minimum of 50 hours per week. Availability required Monday-Saturday 7:00 am – 6:00 pm. Some nights and weekends required.

$10k/month training pay for the first 3 months.

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee…