Assistant Community Manager

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we’re on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we’re dedicated to making a difference in the lives of 30,000 families. If you’re passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Full‑time

The objective of this position is to develop good resident relations with epic customer service while being diplomatically firm but fair. The Community Manager must plan, organize, and lead subordinates; safeguard and implement changes to ensure the overall integrity of the community; set and implement policies and procedures that are community‑specific, as well as those directed by management; liaise with government agencies to achieve the level of cooperation required to run and fill the community;

coordinate with other departments within the Company; and ultimately achieve the highest quality of service we can provide.

• Adhere to the Roberts Communities Core Values Platform and Policies and Procedures Manual
• Ensure Community is well maintained and meets Roberts Community curb appeal standards by inspecting the property on a regular basis
• Manage and oversee the operations, maintenance, administration, and improvements of the community
• Prepare and manage the operating budget to control expenses and meet financial objectives; prepare financial variance reports as needed
• Supervise the collection of site rents monthly. Ensure prompt deposit and accurate recordkeeping of these funds.
• Demonstrate excellent customer service skills and a positive attitude; develop great rapport with current residents to encourage referrals
• Develop, implement and monitor marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospects
• Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations based on survey analysis
• Develop and implement positive resident relations program for the community
• Achieve and maintain designated occupancy goals and objectives
• Recruit, train and develop qualified talent to achieve project goals
• Complete and submit, timely and accurately, all records, reports and documents required by the company and federal or state agencies
• Ensure compliance with all HUD and Fair Housing regulations
• Additional or modified duties as assigned within the Company’s discretion

• Property management expertise: proficient in conducting quarterly inspections of properties, achieving consistently high scores between 95% to 100%, ensuring adherence to safety, cleanliness, and maintenance standards.
• Financial acumen: demonstrated ability to achieve targeted Net Operating Income (NOI) percentage and expense ratio on a quarterly basis, utilizing strategic financial planning and cost management techniques to optimize profitability while maintaining operational efficiency.
• Exceptional customer service skills: dedication to delivering outstanding customer service, reflected in a quarterly customer service rating of __%, by promptly addressing resident inquiries, concerns, and requests with professionalism and empathy.
• Event planning and execution: capable of fully planning and executing three resident relation events and activities per year, creating engaging and memorable experiences that foster community cohesion and resident satisfaction.
• Proactive delinquency management: implementing effective strategies to keep monthly lot delinquency at less than 5%, including timely communication, proactive follow‑up, and appropriate enforcement measures to ensure timely rent payments and minimize financial risk.
• Analytical proficiency: ability to analyze property performance metrics, financial reports, and customer feedback to identify areas for improvement and implement data‑driven strategies to…