Assistant Director of Neighbor Care

Scope & Purpose

At Community First! Village (CFV), the Neighbor Care Team has the privilege of walking alongside our "neighbors," providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community, which is home to individuals who have experienced chronic homelessness.

As a leader within the Neighbor Care Team, the Assistant Director will collaborate with other department leaders to oversee daily operations and to ensure the effective implementation of programs and services that foster community, enhance neighbor well‑being, and maintain the operational excellence of the Village. A crucial aspect of this role includes ensuring that our neighbor's homes and surrounding properties are efficiently and proactively managed, the move‑in process is seamless, and monthly/annual move‑in goals are met.

This role requires a compassionate leader with a strong background in people management and strategic planning, with experience in housing and property management, as well as a passion for serving low‑income communities.

This is a full‑time, exempt position reporting to the Senior Director of Neighbor Care. Due to the nature and requirements of the position, the hours are generally Monday through Friday, 8:30 a.m. – 5:30 p.m. Some nights and weekends will be required. The Assistant Director of Neighbor Care will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

• Leadership & Team Management
• Lead, mentor, and support the Neighbor Care team, by promoting strong leadership, professional development, and staff retention.
• Provide direct supervision to members of the Property Management and Move In Teams, fostering a culture of collaboration, accountability, and excellence.
• Oversee team performance of direct reports, conduct evaluations, and ensure adherence to best practices.
• Work closely with Senior Director of Neighbor Care and other Neighbor Care leadership to develop leadership capacity within the team.
• Promote an environment that prioritizes the well‑being of both the team and the neighbors, recognizing the unique challenges and opportunities of serving neighbors who have experienced chronic homelessness.
• Coordinate multiple projects and priorities, ensuring timely and efficient completion.
• Ensure staff have the resources and training needed to perform their roles effectively.
• Strategic Planning & Program Development
• Assist in the development and execution of strategic initiatives to enhance Neighbor Care services, ensuring alignment with MLF culture, vision, mission and long‑term goals.
• Identify and implement process improvements to meet the evolving needs of the community.
• Develop and oversee data‑driven strategies for assessing program effectiveness and making informed decisions.
• Collaborate with leadership to create sustainable models of growth in response to organizational expansion.
• Move In and Property Management Team Leadership
• Oversee the Property Management Team to ensure a stable, well‑maintained living environment and the delivery of high‑quality services, where neighbor needs are met, and issues are resolved promptly.
• Oversee the Move In Team as they prepare homes and provide support to neighbors navigating housing‑related challenges while promoting long‑term stability.
• Develop and implement strategies to enhance the steady inflow of housing applicants, housing sustainability, and community dynamics.
• Ensure achievement of monthly and annual move‑in goals through collaboration with internal and external partners.
• Oversee emergency and crisis intervention strategies, ensuring staff are equipped to manage complex situations involving vulnerable individuals.
• Ensure compliance with local, state, and federal housing regulations.
• Manage relationships with contractors, vendors, and other MLF departments.
• Identify opportunities for program improvement and growth, using data and feedback to inform decision‑making.
• Collaborate with Senior Director of Neighbor Care to prepare and monitor the annual budgets.
• Review and ensure appropriate record‑keeping systems are in place and utilized.
• Development and implementation of…