Dealer Success Manager - Austin​/Dallas

* ** People Leadership and Performance Management:
Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development. Accountable for the overall performance, productivity and professional development of the assigned team of DSMs.**
* ** Strategic Partnership:
Work closely with the RP, RSM, RRM and the various POD roles (ASMs, ISMs, RMs, ARMs) to ensure consistent execution, align regional strategies, and foster a unified approach to serving our Dealer partners.**
* ** Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.**
* ** Ongoing focus and development for all Dealer Success Managers through continued education forums.**
* ** Must possess a well-developed capacity to analyze and organize a new hire team, including time management, program management, and associate accountability.**
* ** Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting all deadlines.**
* ** Must be able to independently identify issues and proactively provide solutions.**
* ** Must be able to engage directly and effectively with key stakeholders to build strong relationships across the organization.**
* ** Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.**
* ** Effectively communicate across the organization including Senior Leadership.**
* ** Travel will be required up to 50% within the Austin/Abilene/Lubbock metro areas.
**** Skills and

Competencies:

**
* ** People Development &

Coaching:

Demonstrated ability to coach, mentor, and develop team members (DSMs) for peak performance and career growth. Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams.**
* ** Change Leadership & Motivation:
Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.**
* ** Talent Management:
Strong instincts for identifying, acquiring, and retaining top talent.

Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively.**
* ** Strategic:
Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.**
* ** Strong communication, negotiation and influencing skills:
Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.**
* ** Clear results orientation:
Focused on achieving both short and long-term goals. Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.**
* ** High School Diploma, GED, or equivalent certification**
* ** At least 3 years experience in staff management and training**
* ** At least 3 years of experience in the Auto Finance Industry**
* ** Bachelor’s Degree or military experience**
* ** 5+ years of experience in staff management and training**
* ** Proficient in Google Suite products
** Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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