Account Director

Overview

Location:

Austin, TX (Hybrid)

Reports to:

Vice President
Department:
Digital

About the Role

The Account Director is a leadership role responsible for owning client success end-to-end—across strategy, execution, relationships, and revenue. This role elevates how Giant Noise partners with clients by ensuring work is insight-led, commercially sound, and fully integrated across teams and disciplines.

As the primary client lead and internal connector, the Account Director balances high-level strategic counsel with operational rigor, financial stewardship, and people leadership. They champion integrated thinking, defend great work, and ensure every engagement is positioned for long-term growth and impact.

This role is equal parts trusted advisor, strategic operator, and team leader—and is critical to how Giant Noise shows up as a modern, integrated agency partner.

Lead Client Relationships & Strategy

• Serve as a trusted senior advisor to clients, building long-term relationships rooted in partnership, transparency, and results
• Own client engagements from onboarding through renewal, ensuring alignment on goals, scope, success metrics, and expectations
• Provide strategic guidance across creative, social, paid, influencer, and integrated marketing initiatives, tying execution to broader business outcomes
• Proactively identify client challenges and growth opportunities, offering thoughtful recommendations that drive impact
• Lead complex or difficult conversations with confidence, advocating for the work while protecting the partnership

Drive Integrated Account Leadership

• Act as the connective lead across all Giant Noise teams to deliver seamless, integrated client work
• Ensure briefs, scopes, and strategic direction are clear, aligned, and actionable across disciplines
• Champion integrated thinking, ensuring client solutions reflect Giant Noise’s full capabilities—not siloed execution
• Partner closely with Strategy leadership to ensure insights, performance data, and audience understanding inform client plans

Oversee Performance, Budgeting & Growth

• Guide campaign performance and budget management, ensuring work is optimized for results, efficiency, and ROI
• Translate performance data into clear, client-facing insights, recommendations, and next steps
• Own overall account health, including forecasting, scoping, resourcing, and revenue performance
• Identify and support organic growth opportunities through expanded services and evolving scopes
• Support new business efforts through pitch participation, client transitions, and integrated planning as needed

Lead & Develop Teams

• Lead, mentor, and develop Account Managers and Supervisors, fostering strong client instincts, strategic thinking, and operational excellence
• Model clear communication, accountability, and collaborative leadership
• Support career growth through coaching, feedback, and development planning
• Promote a whole-agency mindset rooted in partnership, shared ownership, and respect

What You’ll Bring

• 8+ years of experience in account management, client services, or integrated marketing (agency experience required).
• Bachelor’s degree in marketing, communications, business, or a related field.
• Demonstrated success leading complex, multi-channel client engagements.
• Strong client-facing presence with the ability to influence senior stakeholders.
• Comfort working in a fast-paced, entrepreneurial agency environment.

• Deep understanding of digital marketing, social media, influencer marketing, paid media, and integrated campaign execution.
• Strong financial acumen, including budgeting, forecasting, and revenue management.
• Experience working with modern tools and platforms such as Google Suite, Click Up, Sprout, Creator IQ, analytics dashboards, and Canva.
• Exceptional written, verbal, and presentation communication skills.
• Highly organized, detail-oriented, and able to prioritize in a dynamic environment.
• Empathy for clients paired with a strong business and strategic mindset.
• Collaborative, team-first approach with the ability to lead through influence.

We’re committed to supporting the whole person – at work and beyond. As part of our team, you’ll enjoy a flexible…