Global Head of Austin, Texas; San Francisco Bay Area, California

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

ROLLER is hiring a Global Head of Renewals to lead and scale our global renewals function and drive predictable, durable recurring revenue growth. This role owns renewals strategy, execution, and outcomes across all customer segments—ensuring strong Gross Revenue Retention (GRR), high Net Revenue Retention (NRR), and an exceptional renewal experience.

Beyond retention, this role is a critical growth lever for ROLLER. You will embed cross-sell and upsell motions into the renewal lifecycle
, particularly as new products and capabilities are rolled out. By leveraging renewal moments as natural expansion opportunities, you will unlock incremental bookings growth while deepening customer value and platform adoption.

You will design and lead a segmented renewals motion
, where Renewal Managers fully own renewals and expansion for SMB and Mid-Market customers
, and partner closely with Account Executives on renewals and expansion for Enterprise and Strategic accounts
. This role requires strong commercial judgment, operational discipline, and cross-functional leadership across Sales, Customer Success, Finance, Product, Pricing, Marketing, Rev Ops, and Legal.

• Define and own ROLLER’s global renewals strategy across SMB, Mid‑Market, Enterprise, and Strategic segments.
• Design and operationalize a segmented renewals motion with clear ownership models by segment.
• Embed structured cross‑sell and upsell motions into renewal workflows to drive incremental bookings and NRR.

• Own monthly, quarterly, and annual forecasting for GRR and NRR
  , including churn, contraction, and expansion drivers.
• Provide clear, proactive visibility into renewal risk and expansion opportunities.
• Ensure renewals forecasts are fully integrated into company‑wide revenue and financial planning.

• Build and maintain renewals capacity models by segment, accounting for account volume, contract complexity, renewal cycle times, and expansion potential.
• Design and continuously optimize renewals coverage models
  , including account‑to‑Renewal‑Manager ratios and rules of engagement with AEs.
• Partner with Finance and Rev Ops on headcount planning, productivity assumptions, and investment decisions.

• Design and evolve renewals compensation and incentive structures that balance retention, expansion, and customer experience.
• Align incentives to drive desired outcomes, including GRR, NRR, on‑time renewals, and expansion bookings.
• Partner with Finance, Sales leadership, and People teams to model, implement, and govern compensation plans globally.

• Partner closely with Sales leadership and Account Executives on complex Enterprise and Strategic renewals and multi‑product expansions.
• Provide deal strategy, pricing guidance, and risk mitigation support for high‑value, high‑complexity renewals.
• Ensure tight alignment between renewals motions, account plans, and long‑term expansion strategy.
• Establish structured feedback loops…