Project Manager, Professional Services

Project Manager

Every company has a mission. At Accruent, ours is to make sure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission ready. Are you?

Our Professional Services team is dedicated to our customers, ensuring they are successful in implementing and adopting the Accruent products they purchase. You will be a key player in helping our clients map a path within the Accruent platform to solve their overarching business problems and drive data-driven intelligence through our products. We are looking for highly motivated, fast-moving and dynamic individuals to help implement our world class platform solutions and contribute to continuous improvement as Professional Services evolves to deliver higher-quality, higher-efficiency Projects at scale.

The Project Manager is responsible for the detailed work associated with managing client implementations of Accruent software and other client engagements with Professional Services through the lifetime of their subscription. This includes, but is not limited to, project scoping and planning, continuous project tracking and reporting, managing project budget, coordinating resources alongside deliverables, consistently communicating with project team members and stakeholders, managing risks, maintaining accurate assignments and forecasts, and effectively leveraging governance frameworks.

The Project Manager is accountable for achieving successful project delivery, aligning project resources and prioritizing project efforts accordingly to maximize delivery efficiency as measured against the overall project timeline and budget. Client projects vary widely in duration and complexity, from rapid, high-volume projects (4-6 weeks) to complex projects with multiple parallel work streams (12-18 months); the Project Manager is responsible for successful delivery across a broad portfolio of concurrent projects in differing stages.

This role will be working across a variety of Accruent products within the Project Management Office (PMO).

This position reports directly to the PMO Director and will be a remote opportunity.

• Ensure Project success, as defined by the project scope, budget, and timeline

• Ensure Project adherence to Accruent delivery methodology

• Manage the signed client contract, all commercial agreements, and all project documentation

• Manage the Project Budget including appropriate billing of project hours, accuracy in future forecasting and logging for project expenses

• Measure, track, and evaluate progress against the project plan, deliverables, milestones and required tasks

• Prepare project status reports and keeps management, clients, and others informed of project status and related issues

• Direct and coordinates activities of project personnel to ensure project progresses on schedule and within budget

• Develop complex project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources in conjunction with the Professional Services Manager

• Identify and quickly mitigate project issues and risks, documenting and communicating resolution updates accordingly

• Identify when a request deviates from original project scope, initiates change management conversations and negotiates contract terms with client

• Drive Change Order contract creation with support from the Professional Services Managers

• Exhibit exceptional judgement when navigating project decisions, escalating to the Professional Services Manager when appropriate

• Lead project team members towards a common goal while driving personal accountability and setting appropriate expectations for project deliverables

• Foster positive employee morale and teamwork, creates an environment conducive to problem solving and achievement

• Assist with presale activities including meetings and conference calls to determine needs analysis and project scope

• Build positive, collaborative relationships with clients and prioritizes a high quality Services experience

• Capitalizes on opportunities to sell additional resources/services to clients when appropriate to increase revenues over planned targets

• Coordinate two to six resources within each assigned Project Team

• Coach and mentor peers on best practices and project delivery methodology

• Proactively leverage opportunities to deepen comprehension of new skills by teaching peers and others aspiring to develop into Project Manager role

• 2+ years Project Management experience

• Bachelor's degree required; preferred in related discipline:
  Business, Management, CS, MIS, Communication

• Demonstrated ability to effectively manage multiple concurrent projects with preference to software implementation and development related projects

• Strong verbal and written communication skills – proactive, thorough, and…