Manager, Management

Date:
Feb 6, 2026

Location:

AUSTIN, TX

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Functional

Title:

Manager I

Job Title: Manager I

Agency: Dept of State Health Services

Department: VS Amendments & Issuance Branch

Posting Number: 13656

Closing Date: 03/08/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Group: TEXAS-B-22

Salary Range: $5,374.43 - $5,374.43

Pay Frequency: Monthly

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN

Job Location Address: 1100 W 49TH ST (DHR)

MOS Codes: ,,,,,,,111X,112X,113X,114X,16GX,41AX,611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI
15

Works under the general direction of the Amendments & Issuance Branch Manager. Performs managerial work overseeing the daily operations and activities of the quality assurance and training team in an effort to improve customer service, security and data quality. Trains, leads, assigns, and/or prioritizes the work of the quality assurance and training staff. Manages activities of staff in quality assurance and training area(s).

Develops methods, procedures, operating instructions and quality assurance and training activities within the scope of vital registration. Assesses and provides training, curricula, methods and materials to Branch staff. Provides direct assistance to Branch staff by developing and executing high level trainings, workshops, forums, special investigations and research studies to include coordination with team Managers, team leads, and other Branches in VSS.

Provides assistance to Branch staff in completing vital records/reports and communications. Work performed requires specialized knowledge of vital statistics statutes, rules, security policies, program software and public health initiatives related to the issuance of and/or correction to vital records. Oversee the monitoring and oversight of Branch staff for compliance with laws, performance measures, policies and procedures related to the issuance of and/or correction to vital records.

Oversees the quality assurance processes, team self‑assessments and desk audits to ensure standardization of statutory and contractual requirements for improved customer service, security, and data quality and takes corrective action as needed. Serves as the key contact person for the Amendments & Issuance Branch, providing advanced consultative and technical assistance and information to Branch staff on vital statistics quality assurance and training initiatives.

(45%) Manage and supervise the daily operations and activities within the Quality Assurance and Training team, which performs advanced monitoring and oversight of the Amendments & Issuance Branch for compliance with laws, performance measures, policies and procedures related to issuance of and/or correction to vital records. Develop and implements training processes and quality assurance techniques for current staff and the growth and development of new staff.

Oversee the development and execution of comprehensive surveys to ensure standardization of statutory and contractual requirements for improved customer service, security, and data quality and take corrective action as needed. Serves as the key contact person for the Amendments & Issuance Branch, providing advanced consultative and technical assistance and information to Branch staff on vital statistics, quality assurance and training initiatives.

Facilitates special investigations and program analysis. Identifies areas of needed change and makes recommendations to improve operations.

(25%) Manages activities of staff in quality assurance and training area(s). Develops methods, procedures, operating instructions and quality assurance and training activities within the scope of vital registration. Identifies and evaluates program operations and procedures and offers suggestions and recommendations for additional training to Branch Managers for necessary revisions and/or modifications for further staff development. Develops guidelines, procedures and rules and monitors compliance with policies and procedures for the Amendments & Issuance Branch.

Monitors the compliance of team in accordance with the Texas Health and Safety Code, Texas Family…