General Manager Leading B2B Services Organization Military Veterans Encouraged

Overview

General Manager
Location: Austin, TX Metro
Compensation: $100K base + profit share + long-term equity bonus
Reports to: VP of Operations
Type: Full-time | Market Scale Role | High-Upside Equity Potential
Sector: B2B Workplace Services / Operations

The company is a high-growth, culture-forward workplace services provider helping top employers elevate their employee experience through premium food, beverage, and office hospitality. With $13M in revenue and plans to scale to $100M across 20 markets, we're growing our Austin market and looking for a gritty, high-ownership General Manager to take the reins and build something real.

This is not a cushy GM role with a large team handed to you on day one — it’s a builder’s role for someone who thrives in ambiguity, rolls up their sleeves, and scales what’s already working. You’ll take ownership of our Austin operations, overseeing client relationships, while growing your team, optimizing processes, and owning full P&L responsibility for a business that’s been operating and gaining traction for the past year.

You’ll be tasked with two mission-critical objectives:

• Building and leading a high-performance delivery and ops team
• Delivering white-glove service and 100% client satisfaction
• Sales, marketing, and back-office functions are covered — your job is to own operations and retention, execute the playbook, and scale your local market.

• Operations Leadership & Client Service
• Lead Austin market operations
• Oversee daily operations and team schedules to ensure on-time delivery and exceptional service
• Personally assist with service delivery and hands-on support when needed
• Own the local P&L, driving profitability through smart labor, logistics, and cost controls
• Conduct regular client site visits and actively manage relationships to drive retention
• Team Building & People Development
• Hire, onboard, and train a frontline ops team (starting with 4, scaling to 60+)
• Develop team culture, enforce accountability, and coach for continuous improvement
• Foster collaboration with HQ teams and communicate service needs and feedback
• Maintain high merchandising standards and consistent operational excellence
• Strategic Execution
• Implement and iterate on the company’s proven operational playbook
• Adapt Austin delivery strategies to meet unique local traffic and building access challenges
• Identify and resolve operational issues with speed and resourcefulness
• Contribute to long-term planning and market expansion strategy

• 5–10+ years of relevant work experience, including small-unit or frontline leadership
• Experience in service delivery, logistics, or customer-facing operations
• Route-based, warehouse, or food & beverage experience is a plus
• Ability to lift up to 50 lbs and use basic mechanical tools (coffee/fridge installs, etc.)
• Strong operational planning skills — proactive, decisive, and detail-oriented
• A “no job is beneath me” mindset and willingness to work physically
• Familiarity with Austin delivery routes and traffic realities
• Hands-on, humble leadership style — you build respect by doing the work
• Tech literacy:
  Gmail, spreadsheets, mobile ops apps, route software, etc.

• Past work with Aramark, Canteen, Corporate Essentials, or similar
• Culture Index match:
  Integrator | Tech Expert | Architect | Enterpriser
• Veteran leadership experience (e.g., Infantry Officer/NCO)

• $100K base salary + performance-based profit share + long-term equity bonus
• Health, dental, vision insurance (50% covered for employee + dependents)
• 401(k) with match
• Company vehicle for work-related duties
• Cell phone reimbursement
• 10 days PTO/Sick + 8 paid holidays
• Paid training + bonus opportunities
• Career growth in a fast-scaling company

Mil Spec Talent is a boutique headhunting firm that helps our clients get connected with top talent in the industry. We work with mid-career, industry-experienced Veterans with 3–15 years of proven success in the private sector. For our contingency recruitment partners, we provide this value with minimal risk.