Client Manager

Overview

Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Marketing Team as a Client Manager located in our Atlanta, Austin, Houston, Miami or Philadelphia office.

This role will be based in either our Atlanta, Austin, Houston, Miami or Philadelphia office. Regular in-office presence of four days a week is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Marketing.

The Client Manager collaborates cross-functionally to implement best-practices in strategic account management, coordinates delivery of value-add services across operational teams, helps teams expand firm-wide client relationships, works with relationship attorneys to develop and manage client operational procedures and enables an exceptional client experience. The Client Manager works closely with Shareholders and extended client service teams and collaborates across the firm operational departments to facilitate a seamless support model that strengthens trusted-advisor relationships with the firm’s strategic clients.

The Client Manager serves as the hub of the account team for 3-5 client accounts, working with the Client Relationship Shareholder(s) to support strategic execution and liaising with the clients’ legal operations teams and other key contacts. This position requires regular interaction with lawyers around the firm, attendance at firm and client meetings, periodic travel to client locations, and other travel as needed.

• Client Service responsibilities include:
  Supports and advises the Client Relationship Shareholder(s) in development and implementation of a client-centric, action-oriented relationship development plan that pursues strategic priorities, identifies service opportunities, facilitates cross-selling, enhances community development efforts, and fosters a trusted-advisor relationship
• Builds a deep understanding of the client’s business, industry, and competitive environment to identify areas of opportunity and collaboration
• Leads, executes, and manages regular communication, calls, and meetings with the GT client team, including regular reporting focused on key metrics, strategic actions, impact, client satisfaction, etc. for both firm leadership and the client team
• Builds content and facilitates internal client account team meeting agenda and other communications
• Ensures accurate and appropriate client relationship, experience and contact information is maintained in firm systems
• Develops relationships with the clients’ legal operations, in house lawyers, and other designated team members
• Manages client-facing reporting on client programs, including community engagement, continuing legal education, secondments, and ESG
• Champions and coordinates Client Feedback; works with Client Relationship Shareholder(s) to address feedback received
• Collaborates across Marketing to identify opportunities to enhance client experience through industry events and other programs or communications of value to the client
• Coordinates with billing team to assure billing arrangements are set up properly and follow client’s Outside Counsel Guidelines, including rate sets, new timekeeper rate approvals, fixed fee billing processes
• Coordinates with pricing team to provide detailed RFP pricing input, matter plans and budgets particularly where client rate agreements or Alternative Fee Arrangements (non-hourly) are being utilized
• Leads onboarding of new attorneys to the client team
• Serves as a role model, exhibiting the highest professional standards for internal and external client service
• Collaborates with other Client Relationship Managers on the team and industry marketers in knowledge sharing and development of best practices

• Client-first, service-oriented mindset
• Self-starter, proactive problem-solver
• Ability to manage…