Client Delivery Partner

Are you a seasoned delivery leader passionate about driving strategic client success and financial growth? Do you have experience with Salesforce, Adobe, and/or Braze? This is a pivotal role for an influential leader who thrives on building trusted client relationships, optimizing operations, and championing delivery excellence within a dynamic agency environment.

As a Client Delivery Partner at MAP, your day will be dynamic, strategic, and profoundly client‑centric. You will act as a strategic business partner to P&L owners, translating their vision into executable delivery plans aligned with client priorities and commercial outcomes. You’ll actively manage financial performance, optimize budgets, resources, and revenue conversion, while mitigating risks and resolving complex delivery challenges. Expect to identify growth opportunities, foster cross‑functional collaboration, and continuously optimise processes for efficiency and scalability.

• Strategic Delivery Leadership:
  Lead end‑to‑end delivery across strategic client work streams, ensuring timely, in‑scope, high‑quality execution.
• Business & Financial Partnership:
  Act as a strategic delivery partner to P&L owners, translating vision to plans, and driving financial performance through forecasting, budgeting, and revenue optimisation.
• Delivery Excellence & Governance:
  Champion stability, proactively mitigate risks, resolve complex issues, and maintain strong governance.
• Growth & Client Relationships:
  Identify strategic growth opportunities within existing relationships and build trusted rapport with senior client stakeholders.
• Cross‑Functional
  
  Collaboration:
  
  Foster strong collaboration across delivery, strategy, and client engagement functions.
• Team Leadership & Optimisation:
  Lead, mentor, and develop direct reports, and implement continuous process improvements for efficiency and scalability.

As a Client Delivery Partner, you will be a central figure, collaborating extensively across various levels and functions, both internally and externally. You will work closely with internal business leaders and lead and mentor your team of direct reports. You’ll also engage with cross‑functional teams to ensure cohesive operations and visibility of capabilities. Externally, you will build and maintain trusted, senior‑level relationships with client stakeholders, positioning MAP as a go‑to partner.

• Internal:
  Capability leads, direct reports and cross‑functional teams
• External:
  Senior client stakeholders, building and maintaining trusted relationships.

You bring over a decade of senior‑level experience in digitally focused programme management, delivery leadership, or similar strategic client‑facing roles, ideally within an agency or consultancy. You possess robust financial acumen, proven by successfully managing P&L and driving financial performance for large accounts. Your deep digital expertise spans data, technical projects, and marketing automation platforms (Salesforce, Adobe, Braze). You are a strategic project and financial manager, adept at navigating complex deadlines, estimates, and budgets across multiple work streams.

Your exceptional communication and stakeholder management skills enable you to articulate complex concepts and influence executive‑level decisions, fostering trusted relationships. As a leader, you excel at mentoring and developing teams. Highly organised and solution‑oriented, you thrive in fast‑paced, dynamic environments, bringing adaptability, resilience, and a positive mindset.

• Experience:
  
  10+ years in senior programme/delivery leadership or strategic client‑facing roles (agency/consultancy preferred).
• Financial & Digital Expertise:
  Proven P&L management for large accounts, coupled with in‑depth knowledge of data, technical projects, and marketing automation.
• Management
  
  Skills:
  
  Strategic project, financial and stakeholder management, including complex deadlines, budgets and executive‑level influence.
• Leadership & Communication:
  Experience leading…