Branch Services & Operations Manager

Overview

Employee Value Proposition Heilind is growing rapidly! We are the preeminent brand in electronic distribution, synonymous with world class service, quality people, global reach and an unsurpassed inventory of quality products. You now have an opportunity to establish a long term career with a dynamic company with an excellent reputation that provides exceptional support, employee development and advancement opportunities. Be part of our exciting team, our global expansion, enhanced product portfolio and corporate growth goals.

Make a measurable career move where you own the branch operations, create growth opportunities for your team and delight customers. All of this while advancing your career and realizing your earnings potential!

Job Summary The major objective for this position is to lead our inside sales/support team and manage sales programs as well as all related activities within our Austin, Texas branch to meet and exceed branch sales, customer count growth and service objectives. The Branch Services and Operations Manager (BSOM) is responsible for recruiting, hiring, training, coaching, motivating, reviewing, and leading an inside team to meet productivity, service, and key performance objectives for our branch.

A strong predictor of success for a Branch Services and Operations Manager is the ability to lead and motivate our inside team, manage multiple daily tactical priorities while driving key strategic Company objectives. You are the master operational collaborator; ensuring appropriate available resources are coordinated so that branch customers are continually delighted with the Heilind experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

Within the first 30 days, meet with the Branch Manager, Territory Business Manager, District Manager, Regional Operations Manager and Regional Product Marketing Manager to understand the Company vision and key objectives for the branch. Determine and document your strategy to measure progress toward meeting or exceeding overall branch sales and margin budget objectives each month. This job requires frequent travel, driving to service areas to represent the company.

Team Subset
:
Establish a schedule of monthly one-on-ones and quarterly reviews with each team member to ensure proper communication and understanding of Heilind's vision for these objectives and their individual role in meeting these objectives. Regularly evaluate each team member's performance to the objectives and develop plans to improve where objectives are not being met.

• Within the first 60 days you will need to learn the Heilind CRM system and resources -- working knowledge of order entry, ensuring orders meet company guidelines and utilizing the resources available to manage the business and issues that arise.

Team Subset
:
Coach and teach your team ensuring their proficiency with available system tools and resources.

• Within the first 90 days, execute Customer Care Visits, either in person or virtually, to the top 10 branch customers to establish a relationship and an understanding of how they operate. Understand their current needs and identify potential future opportunities.

Team Subset
:
Train and coach the inside sales and support team on their role in Customer Care Visits. Coordinate with Field Sales team to schedule and execute visits with their top 10 customers throughout the year.

• Within the first 90 days, gain a full understanding of customer profiling process focused on identifying areas for new business growth at new or existing customers.

Team Subset
:
Train and coach the inside sales and support team so they understand their role in new business identification and development. In conjunction with district manager, implement a proactive business development plan for the team.

• Develop solid working relationships with all internal key support personnel.

Team subset
:
Set the standard to ensure your team maintains top levels of professionalism and diplomacy when dealing with each other and our internal support teams.

• Network using various available means and methods to identify potential future candidates for inside sales & service positions.
• Within the first 6 months, contact top 10 suppliers and set up introductory meetings. Develop solid working relationships with all key supplier representatives. Attend all on-site supplier trainings as well as available off-site trainings as appropriate.

Team subset
:
Coach and teach the inside sales and support team, ensuring their professional growth with our supplier and product commodity knowledge.

• Within first 12 months, meet or exceed key performance objectives for the branch, including but not limited to margin, profitability, and customer count growth.

Team subset
:
Identify and monitor key, measurable objectives, and tactics for the Inside team to attain goals for the branch.

Education/Experience

• A bachelor’s degree or 4+ years of progressively responsible experience in an electronic or related industry…