Manager - Consumer Lending Sales

Job Summary

The Manager – Consumer Lending Sales leads and develops the Retail Consumer Loan Officer team members and manages Retail Consumer Lending products and services offered in UFCU’s branch network. This role utilizes extensive experience and superior industry expertise to successfully develop and oversee strategies that positively influence Member service and education, maximize loan and ancillary product production, and increase operational efficiency.

About UFCU

As Austin’s largest locally owned financial institution, University Federal Credit Union is owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We are proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union, Top Mortgage Company, Best Places for Working Parents, Austin’s Healthiest Employer, and Gallup’s Top Engaged Workplace, UFCU is proud of its people-first culture. We value our employees as much as we value our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives, we’re glad you’re here.

• Lead, inspire, motivate, mentor, and develop team by providing guidance and training to reach and exceed member experience service levels, production and Member advocacy goals, while promoting UFCU’s cultural values.
• Conduct regular training sessions with Retail Loan Officers on a variety of topics including loan underwriting philosophy, member counseling, sales, income review, stipulations, application analysis, and loan documentation.