Sr. Mgr, Global Operations - Trust & Safety, Prime Video

Overview

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. This role supports the Prime Video Trust & Safety team and leads the Global Operations team. Prime Video Trust & Safety Programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust with accurate, meaningful and complete information to empower customers to make informed viewing choices for themselves and their children.

This role will lead our global operation supporting multiple Trust & Safety programs:
Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience. The Senior Manager of Global Operations will work closely with cross-functional teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. A successful candidate will thrive in a fast-paced environment, leveraging analytical expertise to autonomously deliver results. The role will lead the strategic transformation of operational workflows by implementing AI-powered solutions and agents to drive efficiency, scalability, and innovation across Trust & Safety Operations.

The role requires a strategic thinker who will champion workforce development initiatives, designing and executing up-skilling programs for emerging technologies and future operations management.

• Manage a global operations team of 500+ in Austin, Bangalore, San Jose, and London.
• Unlock key customer facing launches through partnerships with engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service stakeholders.
• Establish goals, strategies and inspection mechanisms to achieve program objectives.
• Develop operational models, workforce management, and productivity mechanisms that scale with the business’ growth in volume, complexity, and global geographic dispersion.
• Envision, design, and drive transformation initiatives that build the future Trust & Safety operations workforce which natively leverages AI.
• Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
• Manage, coach, and develop a strong team of Operations and Program Managers.

• Bachelor's degree, or 7+ years of work experience
• 6+ years of operations management experience
• 5+ years of managing and developing teams experience
• 5+ years of working cross functionally across several teams experience
• Experience working with, presenting to and influencing senior executives up to VP level
• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

• Master's degree, or 7+ years of work experience
• Experience managing and delivering product quality or testing
• Knowledge of digital video landscape, including solid understanding of digital video distribution technologies
• Experience integrating GenAI solutions into manual operations

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