General Manager; High-rise

Overview

The General Manager has complete charge of the day-to-day operation of a first-class, luxury condominium complex. Provides for the operation, maintenance, management, cleaning, sanitation, renewal, replacement, care and upkeep of the Common Areas, as described in the Condominium Association Documents, and all property of the Condominium Association. The General Manager enforces compliance with the Rules and Regulations relative to the operation, use and occupancy of the property.

Builds strong relationships with owners, tenants, contractors, vendors and employees. Ability to work a flexible schedule to meet the needs of residents, visitors, contractors, vendors and employees is required. On-call to the Board of Directors and Association employees 24 hours a day, 7 days a week, to supervise emergencies.

Administrative

• Negotiates contracts with third parties for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas. Supervises the administration and monitors the performance of all work to be performed and services rendered by such contracts.
• Communicates on a weekly basis regarding issues involving the community; resident concerns; building/operations; employee concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non-residents; new residents; closings and closings pending.
• Maintains an accurate inventory of all furniture, fixtures, equipment, tools and supplies, including replacement parts and all other items of personal property included in the Common Area.
• Prepares a preventative maintenance schedule and updates when requested.
• Enforces the Rules and Regulations as expressed and set forth in the Documents.
• Ensures compliance with all applicable laws, rules and regulations of the State of Texas and the City of Dallas, Texas, as amended from time to time. Informs of any violations and acts upon instruction.
• Supervises Assistant Community Manager in the collection and uses collection procedures when reasonably necessary as provided in the Documents.
• Maintains on-site necessary Certificates of Insurance as set forth in the Documents.
• Prepares or oversees the preparation of notices, proxies, ballots, meeting packets for all meetings.
• Oversees and ensures the accuracy of individual files for each unit.
• Maintains files for all correspondence, bids, repair orders and maintenance records.

• Personnel

• In partnership with the Human Resources Director, establishes and maintains a proactive human resource function to ensure employee motivation, training, development and retention, wage/benefit administration and compliance with policies and procedures and labor regulations.
• In partnership with the Human Resources Director, recruits, interviews, hires and discharges all personnel.
• On an ongoing basis, assesses and reviews the job performance of all subordinates.
• Ensures proper employee coaching, counseling and disciplinary procedures are utilized.
• Oversees proper training and development of all subordinates.
• Approves personnel schedules, monitors attendance, approves timecards and approves vacation requests.
• Directs and coordinates the activity of all assigned personnel and responsibilities.
• Ensures the maintenance of accurate payroll records and that payroll checks are distributed in a timely manner.
• Conducts a yearly formal performance review on all direct reports and approves formal performance reviews of subordinates.
• Conducts regular departmental meetings to ensure continual progression of staff and to highlight areas of desired improvement.
• Creates an environment that provides employees with the tools, training and resources they need to deliver exceptional customer service while exhibiting a sense of teamwork.

• Budget

• Prepares an Annual Budget and Five-year Capital Improvement Plan and presents to the Board for approval within the time frame set forth in the Documents.
• Approves all expenditures and seeks Board approval if expenditure is above the pre-determined threshold.
• Ensures monthly expenditures are within budgetary guidelines.
• Reports variances of actual versus budgeted line items in a monthly Financial Critique to the Board within the time frame set forth in the Documents.
• Assists with audits when called upon by the auditors.
• Distributes audited Annual Financial Reports, prepared by the auditors, to the Board within the time frame set forth in the Documents.
• Recaps and verifies Other Revenue in the monthly report to the Board.
• Prepares correspondence and reports regarding finances as required by the Board.

• Safety

• Ensures good safety practices of employees, residents, visitors, contractors and vendors throughout the building.
• Understands and ensures compliance with all general safety rules and regulations (OSHA).

• Building Access Control

• Ensures that Building Access Control procedures are in effect at all times.
• Ensures all points of entry into the building are properly manned or secured.
• Trains staff to ensure…