THECB - Director ; SFAP

General Description

The Director position is a senior-level role overseeing the Loan Repayment Assistance team in the Student Financial Aid Programs division. The position involves advanced and supervisory work with considerable latitude for initiative and independent judgment under minimal supervision. Key responsibilities include program oversight, service quality, team leadership, quality assurance, performance improvement, and data-driven decision-making. This position reports to the Assistant Commissioner of Student Financial Aid Programs.

General duties and responsibilities encompass three main categories of focus:
Strategic, Functional, and Administrative.

• Translates strategic objectives into operational plans and procedures for assigned program or service areas
• Participates in the development and implementation of initiatives that support divisional and agency-wide goals
• Identifies opportunities for efficiency, process improvements, and service enhancements
• Supports risk identification and compliance efforts in coordination with division-wide risk management strategies
• Contributes to internal and external communication strategies to strengthen stakeholder understanding and engagement

• Provides direct supervision and oversight of assigned personnel and operational processes within a designated functional area
• Oversee the execution of key operational tasks, ensuring adherence to established procedures, service standards, and timelines
• Handles escalated inquiries and issues that require management-level intervention to ensure resolution
• Monitors compliance with applicable laws, regulations, policies, and procedures
• Implements quality assurance protocols and participates in internal reviews to ensure continuous improvement and accountability
• Coordinates training and professional development activities for staff, including onboarding, cross-training, and ongoing education
• Participates in or leads process improvement efforts, system updates, or special projects to enhance operational effectiveness
• Collaborate with internal teams and external partners to maintain service alignment and support division-wide goals

• Leads hiring, supervision, and evaluation of staff
• Fosters professional growth, collaboration, and a culture of innovation and continuous improvement, while guiding organizational planning and team development
• Manages workflows across the team's portfolios
• Balances team capacity, assigns responsibilities, and ensures the team's activities are delivered with quality and on schedule
• Serves as a representative of the operational unit in meetings, work groups, and external engagements as needed
• Exhibits professional behavior including appropriate workplace conduct, clear communication, ethical decision-making, and effective collaboration in all work interactions
• Ensures work complies with all applicable regulations and internal policies, including Family Educational Rights and Privacy Act (FERPA) standards
• Performs related duties as assigned

• Compliance Knowledge: Evaluates complex situations against detailed compliance requirements, analyzes processes and systems for compliance implications and risks, and develops monitoring procedures.
• Quality Assurance Methods Knowledge: Designs comprehensive quality frameworks, develops customized methodologies, and implements sophisticated quality metrics and monitoring systems.
• Technology Knowledge: Creatively uses technology in the deployment of daily responsibilities and develops efficient technological processes. Integrates different systems or platforms, analyzes data to inform decision making, and designs and implements technological processes or workflows.
• Documentation & Reporting
  
  Skills:
  
  Creates well-structured documentation for complex subjects, incorporates effective visual elements, adapts content for different audiences, and maintains consistency across related materials while implementing systematic approaches to validation and version control.
• Fiscal Management
  
  Skills:
  
  Performs complex financial analysis, such as forecasting, planning, evaluating costs, and controlling financial activities.
• Workflow Management
  
  Skills:
  
  Designs workflow management systems, implements prioritization frameworks, optimizes resource allocation across multiple work streams, and leads improvement initiatives.
• Communication: Ability to use written and verbal communications skills strategically and creatively to achieve goals and outcomes that are mutually beneficial for all parties.
• Critical and Analytical Thinking: Ability to synthesize information from multiple sources and perspectives, identify patterns and trends, challenge assumptions, test alternatives, anticipate consequences, and develop well-reasoned responses.
• Innovation: Ability to adapt or adopt existing ideas or solutions from other contexts or domains and apply them to new situations to solve problems.
• Leadership: Ability to lead and organize others…