Branch Manager II

We are looking for dynamic, extraordinary people with a passion to provide outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you!

At Velocity, we are committed to upholding our mission of providing our community personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

Your experience includes:

• Minimum of 3 years supervisory experience and 5 years of experience in a financial institution-related field.
• Notary Public certification preferred.
• Excellent communication skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Experience in controlling negotiable instruments.
• Ability to work in a fast-paced environment with high attention to detail.
• Effective time management skills, including the ability to prioritize responsibilities and organize work tasks.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.
• Flexibility to work branch hours, including Saturdays.

What you will do:

As our members' first point of contact, you will be the pleasant, professional, and friendly face of Velocity, providing exceptional service, conducting financial transactions, and educating our members about services that will enhance their financial well-being. The Branch Manager further assists all branch staff in achieving Velocity Credit Union's Mission: to provide our members a personalized service and unique value as their local banking alternative.

This will be accomplished through the Branch Manager's efforts to develop a highly effective team by working with each employee to guide them to their highest potential through coaching and leadership. Independently, the Branch Manager will also be member-facing, to assist any member in identifying their financial needs and provide the best possible services from Velocity.

In addition to all member-facing tasks, this role will also be responsible for daily oversight of branch operations, including day-to-day activities in partnership with the Assistant Branch Manager. Tasks for this may include training new employees, planning schedules for the team, coordinating and directing coaching meetings, attending regular Member Services team meetings, completing operations reporting, conducting cash and work audits on a monthly basis, and regularly working with other departments to complete any necessary department or company-required tasks.

Why you should choose Velocity:

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws.