Business Integrity Project Manager
Listed on 2026-01-20
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Management
Business Management, Operations Manager, Business Analyst, Program / Project Manager
Summary
Whats App is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use Whats App to stay in touch with friends and family, anytime and anywhere. Whats App helps people connect and share no matter where they are in the world. Whats App is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are.
It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. Whats App helps people connect and share no matter where they are in the world. The Integrity Operations team at Whats App is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, adversarial attacks like phishing attempts, and activity that could lead to real world harm.
We work with our product and engineer partners to identify patterns and behaviors using internal tools to mitigate attacks and other violations.
Whats App Business Integrity Project Manager Responsibilities:
Execute the Scams operational and measurement strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, process, systems, and data/analytics. Maintain a continuous focus on driving operational improvements
Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
Proactively analyze operational data to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis
Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission
Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
Develop an end-to-end understanding of fraud and scams and how it affects our community
Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
3+ years of experience in a role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
Experience operating in and delivering results in an ambiguous environment
Experience with strategically, analytically and creatively evaluating and solving problems
Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
Self-starter, intellectually curious and creative individual thriving in ambiguous environments
$32.21/hour to $105,000/year + bonus + equity + benefits
IndustryInternet
Equal OpportunityMeta is proud to be an Equal Employment Opportunity and Aff
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