Customer Operations Manager

Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence.

Our client is a global technology solutions company.

As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. You’ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experience—from client onboarding and service delivery to ongoing support.

• Establish and implement the North American customer operations model and lead a high-performing lifecycle management (LCM) team.
• Oversee client management, service delivery, and customer engagement across all operational functions.
• Collaborate with global and regional leadership to unify operations, processes, and systems.
• Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning.
• Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement.
• Lead customer experience initiatives and ensure operational compliance with global standards.
• Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results.

• 10+ years of experience in customer operations or customer service leadership roles
• Proven track record in leading teams, improving processes, and driving operational success
• Experience in international or matrix organizations; ability to manage across diverse cultures and regions
• Demonstrated success implementing scalable systems and service delivery models
• Strong business acumen, with a focus on results, efficiency, and customer satisfaction
• Bachelor’s degree or equivalent vocational education required.
• Excellent communication skills

• Comprehensive medical, dental, and vision insurance coverage
• Opportunity to lead a new regional function and make a lasting impact on company growth
• Collaborative, global team environment with opportunities for cross-functional and international collaboration
• Strong commitment to employee development, innovation, and leadership empowerment
• Be part of an organization that values sustainability, customer focus, and operational excellence

CSR

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.