General Manager

Description About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team across multiple properties. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

• Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
• Demonstrable success in overseeing multiple properties or large-scale multi-unit operations simultaneously
• Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
• Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts
• Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
• Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
• Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
• Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
• Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
• Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
• Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
• Provide essential data to support capital expenditure and expansion budget planning for the management team
• Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
• Performs other related duties as assigned

• Bachelor's degree in hospitality management, Business Administration, or related field preferred.
• Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams.
• Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
• Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
• Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty.
• Demonstrated leadership abilities, including team building, coaching, and performance management.
• Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
• Relevant certifications or training in areas such as hospitality management, leadership, and customer…