Implementation and Operations Manager; Austin

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We’re a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas, in the RESEA department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

The ideal candidate leverages exceptional leadership and management skills to ensure projects, training, and guidance are error‑free and completed on time. This position plays a critical role in ensuring successful administration and implementation of the Reemployment Services and Eligibility Assessment (RESEA) program. If you are an experienced and innovative leader who is open to new ideas, and have excellent people skills, this opening could be the perfect match for you.

The Implementation and Operations Manager (Manager IV) performs advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

• Lead a team of RESEA coordinators located across the state who provide technical assistance, implementation, observations and customer compliance checks of offices providing RESEA services.
• Guide the preparation of administrative reports, state plans, federal waiver requests, and responses to federal audit reviews.
• Develop short and long‑term strategies and goals for the administration of assigned projects.
• Manage and provide high‑level technical assistance and guidance to 28 Local Workforce Development Area (LWDA) Boards to ensure workforce programs are operated according to TWC standards and rules.
• Brief TWC executive management, Commissioners, and their staff, and LWDA executives regarding programs, projects, and performance issues; coordinate with internal and external stakeholders.
• Enhance program effectiveness by developing and recommending service delivery guidelines, providing expert guidance on program issues, and implementing action plans for operational improvement.
• Oversee a high‑performing team through effective performance management, professional development, and clear guidance on job expectations and TWC standards.
• Represent the department and TWC at meetings, conferences, and seminars, and serve on committees.
• Ensure assigned staff, LWDA Boards, and service providers comply with all RESEA federal, state, and agency laws, rules, policies, and procedures.
• Perform related work as assigned.

• Five years of full‑time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, one year and six months of which must have been in an administrative management or supervisory capacity.
• Relevant academic credits may be applied toward experience qualifications for this position.

• Experience in developing, implementing, and evaluating policies and procedures.
• Experience motivating and leading a team.
• Excellent communication skills, both written and verbal.
• Highly skilled in managing both people and projects.
• High attention to detail, while still seeing the big picture.
• Ability to balance competing and shifting priorities.
• Knowledge of workforce programs and grant administration.
• Collaboration to innovate and problem solve.

• A Family Friendly Certified Workplace.
• Competitive starting salary: $7,790.31 - $8,179.83/month.
• Defined Retirement Benefit Plan.
• Optional 401(k) and 457 accounts.
• Medical Insurance.
• Paid time off, including time for vacation, sick and family care leave.
• Additional benefits for active employees.

Duty involves up to 25% travel within the state of Texas.