Assistant Director of Supportive Housing

Assistant Director of Supportive Housing

Austin, TX (Onsite)

Join a mission-driven team dedicated to supporting individuals transitioning out of chronic homelessness by fostering stability, purpose, and connection. The Neighbor Care team walks alongside residents as they build meaningful lives, strengthen relationships, and contribute to a thriving, supportive community. Grounded in a culture shaped by compassion, dignity, and intentional human connection, every role supports a relational approach that values people over transactions.

Be part of a team that empowers community, nurtures personal growth, and helps create a place where everyone is seen, known, and cared for.

As Assistant Director of Neighbor Care, you will help guide core functions that support residents who have experienced chronic homelessness, including community-building programs, resident support services, property oversight, and move-in operations. You will collaborate closely with department leaders to strengthen coordination, enhance service delivery, and ensure that homes and surrounding areas are proactively and professionally maintained. You will also oversee systems that support a smooth move-in process and help the team meet monthly and annual housing placement goals.

This role calls for a compassionate, strategic leader with strong people-management experience, a background in housing or property management, and a deep commitment to serving low-income communities.

• Provide leadership and coaching to teams responsible for resident services, property oversight, and move-ins, ensuring a supportive and high-performing work environment
• Supervise staff, set expectations, review performance, and help develop emerging leaders within the department
• Foster a healthy workplace culture that supports both employees and residents, particularly individuals transitioning from long-term homelessness
• Manage day-to-day operations, coordinating projects and priorities to keep work on schedule and aligned with organizational needs
• Make sure staff have the training, guidance, and resources needed to deliver consistent, quality service
• Contribute to long-range planning and help roll out initiatives that strengthen Neighbor Care programs and reflect organizational values
• Evaluate and refine processes, using data and feedback to drive improvements and inform decisions
• Partner with leadership to plan for sustainable growth and adjust operations as the organization expands
• Oversee property-related functions to maintain safe, well-kept homes and responsive support for residents
• Guide move-in activities, ensuring smooth transitions, stable housing outcomes, and progress toward move-in targets
• Support systems that maintain a steady applicant pipeline and promote strong community dynamics
• Lead crisis-response efforts and ensure staff are prepared to address complex situations effectively
• Ensure compliance with relevant housing requirements and internal standards
• Manage partnerships with vendors, contractors, and internal departments to maintain smooth operations
• Identify opportunities to strengthen programs, informed by performance metrics and resident/staff feedback
• Assist with budgeting, resource planning, and monitoring expenditures
• Maintain effective documentation systems and support goal-setting for teams and the department

• Alignment with the organization’s faith-based mission and commitment to serving individuals who have experienced homelessness
• Bachelor’s degree in a related field such as business, nonprofit management, or a similar discipline
• Strong analytical abilities with experience managing budgets, financial reports, and complex operational programs
• Background in housing-first, affordable housing, supportive housing, or property management environments
• 5+ years of supervisory experience in housing, social services, or nonprofit settings
• Experience working with individuals facing chronic homelessness, mental health concerns, addiction, or other vulnerabilities
• Demonstrated ability to support organizational development, implement systems, and contribute to strategic planning
• Skilled at managing multiple…