Regional Director of Operations - DFW

Description

This individual must live in or be willing to relocate to the Dallas / Fort Worth Metroplex.

Will support one or more geographic markets (“ecosystem”) of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty.

Reporting to the VP of Operations, the Director of Regional Operations - Dallas/Forth Worth also will work with the group’s integration manager(s) to on-board new practices, help develop short‑and long‑term objectives for new onboarding practices and help make the transition as smooth as possible. The role requires frequent and consistent visits to hospital sites — managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s).

The job responsibilities can be grouped into four categories, but are not limited to the following:

• Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture.
• Mentor, coach, and establish expectations with the ecosystem’s hospital leadership teams (including recommendations for staff training and development).
• Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource‑related aspects).
• Execute team‑focused hospital visits that allow staff members to share feedback and concerns.
• Active participation and collaboration in all Thrive Pet Healthcare support office‑driven initiatives.

• Engage with hospital teams to gain a strong knowledge of the local market.
• Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands.
• Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem.

• Create a positive experience throughout all client and patient touchpoints throughout the ecosystem.
• Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem.

• Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem.
• Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans.
• Support Thrive Pet Healthcare to drive financial health and sustainability.

• Develop, support, and maintain the ecosystem and hospital strategic planning efforts.
• Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff.
• Develop proficiency in hospitals’ electronic medical records and human resource e‑tool (Workday) to guide efficiency and workflow optimization.
• Ensure hospitals’ compliance with all (support office, local, and federal) policies, procedures, and regulations.

• Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital.
• Approachable and available to hospital leadership teams and regional support teams.
• Ability to hold team members accountable to commitments, tasks, and responsibilities.
• Create a clear meeting cadence with hospital teams and able to navigate complex situations.
• Able to employ both high‑level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem.
• Must maintain a growth mindset and translate vision and strategic thinking into measurable action.
• Proactive, not reactive, and able to assess trends with a solution‑oriented mindset.
• Well‑d…