Vice President of Multifamily Operations

Northland is a privately held real estate private equity firm with core competencies in the acquisition, development, management, and long-term ownership of multifamily and mixed-use real estate throughout the United States.

Position

Purpose:

The Vice President of Multifamily Operations will lead a team of Regional Property Managers and serve as a key member of the organization’s multifamily leadership team. This role is pivotal in driving results through effective leadership, operational excellence and financial insight, by collaborating closely with management across the organization to ensure strategic goals are achieved. Responsibilities include creating, implementing, and managing all aspects of the property operations function, while promoting the organization’s vision and values.

This role is responsible for coordinating and leading the execution of operationally focused programs that drive performance throughout the year, including team leadership and development, resident programs and satisfaction, revenue and expense management, and asset management within the portfolio.

Based in either Denver, CO or Austin, TX, this role will be responsible for leadership and performance of portfolios in Texas, Arizona, New Mexico, Nevada, Colorado, Minnesota, and Wisconsin.

Essential Functions: The following list of essential job functions is not exhaustive and may be supplemented or modified, as necessary.

• Demonstrates initiative and sound judgment by independently engaging internal and external stakeholders to support and execute property management strategies, ensuring effective operational controls, processes, and reporting that drive portfolio performance and profitable growth.
• Monitors and maximizes bottom line profitability by providing leadership to regional and property-level managers and staff while maintaining a high level of market awareness to interpret and anticipate trends and implement strategies.
• Leads, motivates, empowers, and engages with team members to develop management bench strength by creating clear and measurable goals that drive consistency of operations, identifies best practices, and employee success setting standards related to community appearance, maintenance, safety, and operational efficiency.
• Ensures team members are action-oriented while defining clear team member roles to balance time effectively across multiple projects while working toward specific and strategic objectives.
• Conducts strategic and long-range planning meetings to develop comprehensive strategies to foster leasing, property improvements, and property re-positioning objectives.
• Promotes a cost-conscious environment focused on expense controls and budgetary accountability, leveraging regional and national economies of scale to obtain the best possible pricing while maintaining excellence in both product and service.
• Reviews and analyzes monthly, quarterly, and annual financial reports, operating statements and variances; identifies and investigates potential problems and works with the Regional Property Managers to appropriately intervene to correct and/or enhance the financial performance of the portfolio.
• Establishes and communicates standards for operational, financial, and service excellence and creates programs and strategies that facilitate consistent, high-level performance in all communities within the portfolio.
• Ensures that resident satisfaction programs are incorporated in the day-to-day operation of the communities; including reviewing results to identify improvement opportunities; and follows through to reduce resident turnover and increase resident satisfaction.
• Oversees the annual budget planning process, which includes making operating and capital improvement recommendations.
• Ability to travel regularly to multifamily communities (up to 50-75% travel).

Secondary Responsibilities:

• Provides input to proposed acquisitions and dispositions within the portfolio; participates in the due diligence process as required; assists in preparing first-year pro-forma budgets for newly acquired communities; and assists in creating strategies and plans for converting…