Community Manager, Austin

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About Us

Common Desk, a WeWork company, specializes in creating workspace communities where everyone finds a profound sense of belonging. We deliver quality workspace products, services, and amenities inside state-of-the-art buildings with meaningful moments, specialty coffee, and unparalleled hospitality. Since we first opened in 2012, we believe people-focused work spaces are the key to happy professional environments. Our co-working spaces exist to help people enjoy showing up to the office to do what they do best every day of the week.

The Opportunity

Community Managers play an integral role on our Community Team, serving as the driving force behind Common Desk s day-to-day hospitality operations in a given market. Their primary focus is to ensure that guests, members, and staff have an exceptional experience. To succeed in this role, individuals must possess a strong sense of empathy and excellent interpersonal skills, with a willingness to go above and beyond to serve customers promptly.

As natural leaders, Community Managers set the standard for legendary hospitality, inspiring their peers to follow suit. Effective communication is a core strength of Community Managers, using this skill to motivate their teams towards excellence, and they are intentional about building meaningful relationships, understanding that exceptional member treatment is the foundation of our success. They strike a balance between being people-oriented and goal-driven, recognizing that our Community Teams and company s success hinge on the convergence of both.

Duties

"Your work, which will include but not be limited to the duties listed below, will help Common Desk to achieve the following:"

• Oversee all hospitality operations across multiple locations.
• Elevate the experience for guests and members, striving for excellence.
• Manage 2-3 Community Teams, providing coaching, training, and support for staff.
• Handle P&L and budget management, identifying market-wide trends.
• Ensure that all Common Desk locations meet operational and member satisfaction standards.
• Offer support and leadership to Community Teams within the market.

As Community Manager, You Will

• Collaborate with other Community Managers, VPs, and Support Team members to optimize strategies and tactics.
• Conduct tours of the location for potential members.
• Work closely with the Community Sales Manager to deliver timely, accurate, and quality proposals.
• Act as a leader and resource for Community Leads and Community Associates, providing mentorship and assistance.
• Collaborate with Community, Accounting, and Real Estate teams to communicate monthly performance metrics to key stakeholders.
• Foster employee satisfaction and development through weekly 1:1s with team members, tracking monthly trends.
• Be accountable for team and location performance, ensuring quarterly KPIs are met for all locations on your team.
• Plan and oversee employee events, such as team-building exercises, happy hours, and staff development.
• Prioritize, delegate, execute, and support day-to-day tasks to deliver a world-class guest experience and ensure team accountability.
• Address day-to-day issues to maintain a seamless experience for guests and members.
• Ensure timely billing completion through the Common Desk App in coordination with the Community and Accounting teams.
• Mindfully manage location performance, proactively addressing any areas of concern.
• Assist in maintaining positive relationships with Property Managers and landlords.
• Approach problem-solving with a customer-centric and member-focused mindset, consistently enhancing everyone s workday.
• Model adaptability, teachability, proactiveness, and sound judgment for the teams you lead.

Competencies

• Customer Focus:
  Delivering strong customer relationships and customer-centric solutions.
• Nimble Learning:
  Active learning through experimentation when tackling new problems.
• Financial Acumen:
  Interpreting and applying an understanding of key financial indicators to make better business decisions.
• Instills Trust:
  Gaining the confidence and trust of others through honesty, integrity, and…