Head of Concierge

This is a leadership role for operators, not spectators. The Head of Concierge is the most visible leadership position inside the club. The role sets the tone for hospitality, member experience, team standards, and daily execution. They are the right-hand to the Club Director and a critical driver of culture, consistency, and accountability.

• 5+ years of hospitality leadership or multi‑unit service management
• Experience leading teams in high‑volume, high‑expectation environments
• Someone who leads from the floor, not from the office
• Confident decision‑maker under pressure
• Calm, grounded presence who elevates the room
• Natural standard‑setter who doesn’t tolerate chaos or excuses
• Motivated by building something meaningful, not just clocking in

• Serve as the primary leader for the concierge and front‑of‑house team
• Set and protect hospitality standards at all times
• Lead daily floor presence, tone, and execution
• Coach, train, and develop team members for growth
• Address performance issues swiftly and professionally
• Protect the culture through accountability and example

• Oversee scheduling, shift coverage, and floor flow
• Ensure flawless opening and closing procedures
• Maintain consistency across service, cleanliness, and member experience
• Troubleshoot in real time and solve before problems escalated
• Partner directly with the Club Director on operations and growth

• Own first impressions and long‑term relationships
• Be the front‑facing leader members know and trust
• Handle escalations with empathy, clarity, and authority
• Create an environment where members feel seen, supported, and cared for

• Build repeatable hospitality systems, not personality‑based chaos
• Create and enforce SOPs for concierge operations
• Maintain communication between teams and leadership
• Identify breakdowns early and course‑correct quickly

This is a developmental leadership role designed to grow into Club Director as Gevity scales. The right candidate will be trained across operations, leadership, culture, and financial performance. If you want to learn how to run a club from the inside out, this is the lane.

• Leadership mentorship and real responsibility
• Clear growth path into senior management
• Core Gevity membership
• Competitive compensation based on experience
• Front‑row seat in building a new category of wellness + work + community

• You show up early and stay present
• You don’t hide behind texts or task lists
• You lead from the floor
• You handle conflict directly and professionally
• You protect members, the team, and the brand at all times

Send your resume and a short note about why this role speaks to you, or message our Club Director, Codi Gerjets, directly on Linked In. We are building something that lasts!

Director

Full‑time

Wellness and Fitness Services