Vice President of Client Success

Objectives

We’re seeking a dynamic Vice President of Client Success to lead our post‑sale customer experience and ensure our clients achieve measurable success with our platform. This is a strategic and hands‑on leadership role for a client‑centric executive who can scale a high‑performing team, strengthen client relationships, and support renewals, expansion, and advocacy.

• Develop and execute the client success vision, strategy, and KPIs to drive retention, satisfaction, and net revenue growth.
• Lead and mentor a team of Client Success Specialists
• Build trusted advisor relationships with key enterprise and strategic accounts.
• Serve as the internal voice of the customer, influencing product roadmap and go‑to‑market strategy.
• Develop and maintain executive‑level relationships to ensure alignment with client goals and business outcomes.
• Implement scalable processes, playbooks, and systems to manage client health, usage, and engagement.
• Partner cross‑functionally with Product, Sales, and Marketing to drive adoption, reduce churn, and increase lifetime value.
• Own metrics for client retention, NRR and NPS.
• Develop programs that turn satisfied clients into advocates and references.

• ~ 15 years of total experience in Client Success, Account Management, or related roles
• 3-5 years of people management experience leading Client Success or Account teams.
• Proven track record of improving client retention and driving upsell/expansion outcomes.
• Strong analytical, strategic, and communication skills with executive presence.

Red Oak values the energy and creativity that comes from working together in person. To support this cultural element,
this hybrid role is based out of our North Austin HQ with a minimum of 3 days (Tuesday‑Thursday) in the office each week.